Rosheeca Green-Williams
Montego Bay
Summary
Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficient multitasker with talents in recipe management and development. Proficient in maintaining well-stocked, organized and clean kitchen areas to maximize productivity. Dedicated team player with open communication style dedicated to working hard.
Overview
9
9
years of professional experience
1
1
Certification
Work History
1st Cook
Zotery Resort & Spa
02.2023 - 08.2023
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
2nd Cook
Secret Resort &Spa
02.2022 - 08.2022
- Communicated closely with servers to fully understand special orders for customers.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Customer Service Representative
24-7 Intouch
02.2021 - 11.2021
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
1st Cook & Chef Assistance
Grand A View Restaurant & Event Place
04.2019 - 03.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Communicated closely with servers to fully understand special orders for customers.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Cook & Assistance Health & Safety Coordinator
Royal Decameron Resort-Montego Bay
03.2014 - 10.2016
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared and served various food items in fast-paced environment.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Suggested actionable improvements to streamline training procedures.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Education
No Degree -
Jamaica Center of Tourism Innovation
Montego Bay 12.2023
High School Diploma -
Vere Technical High School
Hayes Clarendon06.2012
Skills
- Food Presentation
- Team leader
- Strong Attention to Safe Food Handling Procedures
- Minimal Supervision
- Food Handling
- Customer Service
- Contamination Prevention
- Operations Management
- Food Spoilage Prevention
- Food Plating and Presentation
- Hospitality and Service Industry Background
- Performance Improvement
- Supply Restocking
Websites
Certification
- Certified culinarian, ACF - 4 months
- Food Safety Training - 1 week
Reading, and Watching TV
I enjoy reading to widen my knowledge so I will be able to understand and communicate effectively. Watching Television is very fun and also a learning excersie I like a wide range of movies, from action,comedy, family , mystery and cooking shows.
Languages
English
Native language
Spanish
Elementary
A2
Timeline
1st Cook
Zotery Resort & Spa
02.2023 - 08.2023
2nd Cook
Secret Resort &Spa
02.2022 - 08.2022
Customer Service Representative
24-7 Intouch
02.2021 - 11.2021
1st Cook & Chef Assistance
Grand A View Restaurant & Event Place
04.2019 - 03.2020
Cook & Assistance Health & Safety Coordinator
Royal Decameron Resort-Montego Bay
03.2014 - 10.2016
No Degree -
Jamaica Center of Tourism Innovation
High School Diploma -
Vere Technical High School
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