ROSHAWN WILLIAMS

• Accountant Assistant

As an Accountant Assistant i assisted in preparing financial statements and reports for management review and also maintained accurate records of invoices and payments for client accounts.

• Collections Officer

I am also a Collections officer who managed customer accounts by reviewing payment histories and outstanding Balances, communicated with clients via phone and email to collect overdue payments.

• Loans Officer

Being a loans officer, I evaluate Loan applications for compliance with company policies and regulations and also assist clients in understanding loan options and terms available to them.

• Administrative Assistant

As an Administrative Assistant I Managed incoming correspondence and directed to appropriate departments, coordinated schedules and arranged meetings for executives and also maintained office supplies inventory and placed order as needed.

• Confirmed the legitimacy of the goods and helped clients choose appropriate selling products, raising customer satisfaction levels and lowering return rates at the moment of purchase.
• Accurately processed transactions and confirmed customer account information, guaranteeing smooth service delivery and cutting down on wait times during busy hours.
• Responded to consumer questions and suggested customized service packages, raising client involvement and improving general contentment with product lines.
• Cultivated enduring connections with clients by providing individualized advice, leading to improved market share and higher client retention.
• Processed promotional offers and upsold services with additional value, helping to boost income and improve client interaction with brand-new features for the product.

• Educated clients on product features and benefits to enhance user experience.
• Collaborated with team members to achieve daily sales targets and boost performance.
• Assisted large number of customers per day in finding or selecting items.
• Performed daily analysis of sales figures to identify areas of improvement within the team's performance.