Summary
Overview
Work History
Education
Skills
Languages
Additionalattributes
Hobbies and Interests
Timeline
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Rosenna Allen

Kingston

Summary

A dynamic and jovial professional with extensive experience in customer service, data entry, and sales technical support. Known for delivering exceptional customer experiences with a smile, I excel at resolving issues efficiently and with a touch of humor. My meticulous attention to detail ensures precision in every task, while my technical support skills guarantee comprehensive solutions for customers. A proactive problem-solver with excellent communication skills, I am highly adaptable, trainable, and committed to achieving success in all my endeavors. A retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Sales Representative

Mez Herbal
09.2024 - Current

Conducted customer inquiries and recommended products based on identified needs as well as performing regular audits to balance inventory with recorded sales.

Budtender

Canna Clinic
12.2023 - 04.2024
  • Educated customers on cannabis and mushroom products with a friendly and approachable demeanor
  • Packaged orders and handled cash transactions, ensuring accuracy and efficiency
  • Managed inventory, keeping everything in perfect order
  • Provided guidance on safe consumption practices and potential interactions, ensuring customer safety and satisfaction.

Executive Client Support

Concentrix Jamaica
03.2019 - 06.2019
  • Spearheaded business-to-business sales with a personal touch
  • Managed accounts and generated leads, driving business growth and client satisfaction.

Customer Service Representative

Sutherland Global Services
06.2018 - 03.2019
  • Delivered stellar sales, customer service, account maintenance, and technical support
  • Upsold products and services with enthusiasm, boosting company revenue
  • Processed bill payments swiftly and accurately
  • Conducted minor technical troubleshooting, resolving issues with ease
  • Maintained customer accounts, ensuring up-to-date and accurate information.

Education

St. Hugh's High School
Kingston
06.2016

Skills

  • Account Maintenance: Experienced and precise
  • Account Management: Adept and reliable
  • Adaptability: Expert in navigating change with ease
  • Arts: Creative and innovative
  • Attention to Detail: Meticulous and thorough
  • Microsoft Office Suite: Master user, ensuring productivity and efficiency
  • Product Merchandising
  • Supporting medical patients
  • Patience and Empathy
  • Customer Education
  • Restocking Inventory
  • Sales proficiency
  • Counting money
  • Maintaining security
  • Regulatory Compliance
  • Building rapport
  • Team Cooperation
  • Friendly and Helpful
  • Goal-Driven
  • Strong Communication and Interpersonal Skills

Languages

English: Fluent and articulate

Additionalattributes

  • Humor: Bringing a positive and jovial attitude to the workplace
  • Trainability: Quick learner, always eager to expand my skills
  • Professionalism: Balancing a fun personality with a serious commitment to success

Hobbies and Interests

  • Reading: Avid reader with a love for exploring new ideas
  • Writing: Creative writer, crafting stories and content with flair
  • Drawing & Painting: Artistic soul, bringing imagination to life
  • Board Games: Strategic thinker, always up for a challenge
  • Cooking: Culinary enthusiast, experimenting with flavors and recipes

Timeline

Sales Representative

Mez Herbal
09.2024 - Current

Budtender

Canna Clinic
12.2023 - 04.2024

Executive Client Support

Concentrix Jamaica
03.2019 - 06.2019

Customer Service Representative

Sutherland Global Services
06.2018 - 03.2019

St. Hugh's High School
Rosenna Allen