Ronique Field

Create and execute marketing strategies, including social media, newsletters, and email campaign

• Ensure product data data and images are accurate and completed on a timely manner.
• Create and execute marketing strategies, including social media, emails and telephone calls.
• Monitor inventory levels and coordinate restocking with supplies, checking the expiry date of goods
• Process online orders and coordinate with fulfillment of goods to customers
• Enhanced team morale, organizing staff events and fostering positive work environment.
• Calculate offers and invoices, and prepare sales reports
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages.
• Collaborate with the IT team to troubleshoot and resolve issues

• Assisted in training new hires, providing guidance on restaurant standards and best practices
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
• Handled cash transactions accurately, contributing to balanced daily financial reports
• Maintained clean and organized dining areas to uphold restaurant hygiene standards
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
• Ensured cleanliness of the cashier area, promoting a welcoming atmosphere for customers.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
• Contributed to inventory management by monitoring stock levels and notifying management when supplies were low

• Managed and responded to correspondence and inquiries from customers and vendors
• Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries
• Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month
• Handled day-to-day accounting processes to drive financial accuracy
• Developed monthly, quarterly and annual profit and loss statements and balance sheets
• Strengthened financial operations by conducting bank reconciliations and financial reporting
• Inspected account books and recorded transactions
• Prepared and mailed invoices to customers, processed payments, and documented account updates.

• Verified timekeeping records and handled any discrepancies with employees
• Maintained payroll information by calculating, collecting, and entering data
• Streamlined payroll processing by implementing efficient data entry and verification procedures
• Maintained 100% accuracy in transferring correct data from payroll spreadsheets into system
• Tracked employee vacation, sick and personal time
• Calculated wages, deductions and bonuses in accordance with company policies
• Coordinated resolution of payroll discrepancies
• Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates
• Issued paychecks on designated pay dates to avoid employee dissatisfaction
• Generated reports to track employee time and attendance
• Audited timesheets and payroll records for accuracy