Ronel James
Entrepreneur. Student
St. Elizabeth,Cornwall
Summary
Dedicated and resourceful individual with excellent deductive skills and demonstrated commitment to providing great hands on work with a creative skillset. A superb organizational ability to grasp new concepts easily, service ability as well as being able to adapt to changing work environments while contributing to its success.
Experienced and result driven entrepreneurial behavior with a track record of moving business by building customer loyalty by fostering an environment for great employee and customer relationship. Deemed as a practical individual with an eye for detail.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Shevon James
06.2020 - 08.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
Retail Sales Associate
Naomi James
06.2019 - 08.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained a comprehensive database of story ideas, ensuring a constant flow of fresh content for future projects.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Science - Management Studies
University of The West Indies
Kingston, Jamaica 04.2001 -
High School Diploma -
Pre University School
UWI, Kingston 04.2001 -
High School Diploma -
Munro College
Malvern, St. Elizabeth 04.2001 -
Skills
Record preparation
undefinedFarming
Born in a farming family so I have grown to love farming and food. Always have been intrugued by the farming process and the patience needed to produce food which teaches real life lessons alot which can be learnt from farming.
Timeline
Customer Service Representative
Shevon James
06.2020 - 08.2020
Retail Sales Associate
Naomi James
06.2019 - 08.2019
Bachelor of Science - Management Studies
University of The West Indies
04.2001 -
High School Diploma -
Pre University School
04.2001 -
High School Diploma -
Munro College
04.2001 -
Similar Profiles
Deniese GravesDeniese Graves
Litigation Attorney at James, James, And Jackson Law FirmLitigation Attorney at James, James, And Jackson Law Firm
Ryan WashkowiakRyan Washkowiak
Furniture Finisher at James + JamesFurniture Finisher at James + James
Olivia GiknavorianOlivia Giknavorian
Event Operations Specialist at James Madison University Recreation Center, James Madison UniversityEvent Operations Specialist at James Madison University Recreation Center, James Madison University