Roneilia Campbell
Brown's Town
Summary
Highly organized and motivated employee with a strong desire to utilize time management and organizational skills in diverse work settings. Seeking entry-level opportunities to develop abilities while contributing to company growth. Committed to delivering exceptional results and exceeding expectations in all tasks undertaken.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Front Office)
Brown’s Town High School
08.2024 - 08.2024
- Assisted parents with transfer documents and sort files.
- Answered the telephone.
- Promptly responded to inquiries and requests from prospective parents.
- Investigated and resolved parent inquiries and complaints quickly.
Team Member
McDonalds
06.2022 - 08.2022
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
Team Member (Seafood Clerk)
Albertson's Companies Inc. (ACME Markets)
05.2022 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers, restock fish counter, steam shrimps, clams, lobsters, oysters etc., restock seafood products on the shelves and wrap lobster tails.
- Optimized customer experience by delivering superior services.
Customer Service Representative, Floor Representative
Bryan's Bookstore Limited
07.2021 - 08.2021
- Answered phone calls, price books and stationaries, restock shelves, price booklists, and sanitize customers' hands.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assisted customers with locating books and other materials in store.
Assistant Librarian
Brown's Town Community College
12.2020 - 12.2020
- Filling and scanning of documents.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Assisted patrons with printing and copying according to personalized requirements.
Teacher Assistant
Brown's Town Primary School
10.2017 - 11.2017
- Marked books, take lunch order and ensure everything's in place
- Assisted teachers with supervision and care of the children.
- Responded to student needs and questions promptly.
Education
Bachelors - Business Administration, Human Resource Management, Accounting
University of Technology, Jamaica
237 Old Hope Road, Kingston 6, Jamaica, West Indie11.2025
BBA - Business Administration
Brown's Town Community College
Browns Town, St Ann05.2022
CAPE -
York Castle High School
Browns Town P.O. , St. Ann. Jamaica, W.I07.2020
High School Diploma - undefined
Brown's Town High School
Browns Town, St. Ann07.2018
Brown's Town Primary
Browns Town, St. Ann07.2013
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Customer Service
- Positive Attitude
- Flexible Schedule
- Willingness to Learn
- Great communication skills
- Leadership qualities
- Great mathematics skills
- Great accounting skills
- High level of organizational skills
Certification
- American Hotel and Lodging Association, Certified Guest Service Professional: Tourism
- Heart Trust NTA, Job certificate in customer care representative level 2
- Heart Trust NTA, Job certificate in hospitality guest service practitioner level 1
Hobbies and Interests
- Dancing
- Reading
- Watching television
- Doing mathematics
- Co-operate with others
- Making new friends
Cocurricularactivitiesandawards
- Honor Roll (2 years)
- Family and Resource Management (First Place Certificate)
- Form Captain
- Peer Counselor
- Mathematics Club
- PBIS Monitor (Positive Behavioral Interventions and Supports)
Timeline
Customer Service Representative (Front Office)
Brown’s Town High School
08.2024 - 08.2024
Team Member
McDonalds
06.2022 - 08.2022
Team Member (Seafood Clerk)
Albertson's Companies Inc. (ACME Markets)
05.2022 - 08.2022
Customer Service Representative, Floor Representative
Bryan's Bookstore Limited
07.2021 - 08.2021
Assistant Librarian
Brown's Town Community College
12.2020 - 12.2020
Teacher Assistant
Brown's Town Primary School
10.2017 - 11.2017
High School Diploma - undefined
Brown's Town High School
- American Hotel and Lodging Association, Certified Guest Service Professional: Tourism
- Heart Trust NTA, Job certificate in customer care representative level 2
- Heart Trust NTA, Job certificate in hospitality guest service practitioner level 1
Bachelors - Business Administration, Human Resource Management, Accounting
University of Technology, Jamaica
BBA - Business Administration
Brown's Town Community College
CAPE -
York Castle High School
Brown's Town Primary
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