RONALDO M. CLARKE
Summary
Experienced in customer service and technical support, bringing a unique blend of expertise in mental health coordination and technical services. Demonstrated ability to deliver exceptional customer service, troubleshoot technical issues, and provide unwavering support to clients in accessing vital services. Strong communication skills, problem-solving abilities, and a knack for computer repair, well-equipped to handle diverse challenges and ensure optimal client satisfaction.
Overview
7
7
years of professional experience
Work History
Mental Health Coordinator
Care Solace
2023.03 - 2023.12
- In this Role I supported clients by connecting them with mental health professionals based on their specific needs
Customer Support Agent
Concentrix
2021.12 - 2023.03
- Handled inbound calls to assist customers with service issues and billing inquiries
Customer Support Agent
Itel BPO
2020.10 - 2021.08
- Managed inbound calls to resolve customer service issues and billing questions
Customer Service Representative
Alorica
2020.03 - 2020.08
- Addressed customer queries about packages and provided information on services
Technical Support Representative (Tier 2)
Alorica
2019.03 - 2020.02
- In this role I assisted customers with setting up smart devices linked to security systems
Technical Support Representative (Tier 1)
Alorica
2018.10 - 2019.03
- In this role I provided technical support for security system issues and account problems
Education
High School Diploma -
Excelsior High School
2015-06
Skills
- Effective Organizational Skills
- Prioritization and Scheduling
- Effective Written Communication
- Effective Team Collaboration
- Self-Motivated Task Management
- Collaborative Work Experience
- Meticulous Attention to Detail
- Multi-Task Management
- Skilled in Financial Resource Allocation (Firm-Certified) )
- Managing Financial Documents
- Billing Efficiency Improvement
- Client Relations
- IT Support Services
- Mental Health Support
- Foreign Exchange Knowledge
Languages
English
Timeline
Mental Health Coordinator
Care Solace
2023.03 - 2023.12
Customer Support Agent
Concentrix
2021.12 - 2023.03
Customer Support Agent
Itel BPO
2020.10 - 2021.08
Customer Service Representative
Alorica
2020.03 - 2020.08
Technical Support Representative (Tier 2)
Alorica
2019.03 - 2020.02
Technical Support Representative (Tier 1)
Alorica
2018.10 - 2019.03
High School Diploma -
Excelsior High School