Romyane Veira
Kingston,St. Andrew
Summary
Dedicated IT Infrastructure Operations Engineer with robust experience in systems administration, device management, and IT support. Proficient in Microsoft Intune, SCCM, Microsoft Entra, VMware, and PowerShell scripting. Proven ability to manage enterprise IT environments and support end-users across multiple platforms. Adept at automating processes, deploying secure configurations, and maintaining high system availability.
Overview
14
14
years of professional experience
Work History
IT Infrastructure Operations Engineer
Digicel Group
01.2023 - Current
- Deployed and managed devices using Microsoft Intune, including configuration profiles, Autopilot setup, and application deployment.
- Created Conditional Access Policies and managed BitLocker recovery keys through Microsoft Entra.
- Administered patch management via Intune and SCCM for secure, up-to-date systems.
- Utilized SCCM for software deployment, compliance settings, and performance reporting.
- Developed and maintained PowerShell scripts for administrative automation, Active Directory tasks, and endpoint management.
- Oversaw Veritas NetBackup for backup and recovery of critical systems.
- Managed VMware vSphere environments including provisioning, monitoring, and optimization of virtual machines.
- Leveraged LogicMonitor and other tools for infrastructure health and performance monitoring.
IT Help Desk Specialist
Digicel Group
01.2016 - 01.2023
- Provided technical support for 31 markets using DameWare Mini Remote and remote desktop tools.
- Created and terminated user accounts in Active Directory; managed user permissions and group policies.
- Set up shared drives and administered departmental access controls.
- Troubleshot and repaired desktop, laptop, and printer hardware.
- Completed daily Help Desk checklists and escalated unresolved technical issues.
- Supported the Customer Care Technical Team with issue triage and escalation procedures.
- Administered end-user email accounts using Exchange Admin Center.
- Managed printer servers and resolved connectivity or configuration issues.
Service Desk Technician
Petrojam Limited
01.2011 - 01.2015
- Delivered remote and onsite desktop support using remote desktop and Windows assistance tools.
- Troubleshoot hardware and software issues to minimize downtime for staff.
- Managed user onboarding, including account creation and workstation setup.
- Maintained hardware inventory for PCs, laptops, mobile devices, and accessories.
Education
Bachelor of Science - Computing - Major: Information Technology, Minor: Enterprise Systems
University of Technology, Jamaica
12.2025
CompTIA A+ Certification -
Gomex Institute of Technology
12.2025
Certificate - Computer Management of Computer Studies
Excelsior Community College
12.2009
Skills
- Windows Server
- Windows 10
- Windows 11
- Linux
- MacOS
- Microsoft Intune
- SCCM
- Autopilot
- BitLocker
- Microsoft Entra
- Azure AD
- Conditional Access Policies
- PowerShell
- Veritas NetBackup
- VMware vSphere
- LogicMonitor
- GFI LanGuard
- MS Office Suite
- Exchange Admin Center
- TCP/IP
- Routers
- Switches
- IP Telephony
References
- Mr. Andrew Gordon, Security Consultant, Gomex Institute of Technology, 19 Parkington Plaza (upstairs), Kingston, St. Andrew, 10, 876-389-9595
- Mr. Rushane Jones, Technologist, University of Technology, 237 Old Hope Road, Kingston, St. Andrew, 6, 876-890-9748
Timeline
IT Infrastructure Operations Engineer
Digicel Group
01.2023 - Current
IT Help Desk Specialist
Digicel Group
01.2016 - 01.2023
Service Desk Technician
Petrojam Limited
01.2011 - 01.2015
Bachelor of Science - Computing - Major: Information Technology, Minor: Enterprise Systems
University of Technology, Jamaica
CompTIA A+ Certification -
Gomex Institute of Technology
Certificate - Computer Management of Computer Studies
Excelsior Community College