Romell Hamilton
Spanish Town
Summary
A knowledgeable Trainer with solid background in delivering engaging and effective training programs. Developed and implemented comprehensive training materials that enhanced employee performance and productivity. Proven ability in various areas such as instructional design, group facilitation as well as driving employee performance in service delivery through various initiatives.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Trainer
Sutherland Global Services
01.2023 - Current
- Delivered comprehensive training programs to enhance employee skills and productivity.
- Developed instructional materials, including presentations and handouts, for diverse learning styles.
- Assessed training needs through evaluations and feedback to ensure content relevance.
- Facilitated workshops that fostered teamwork and collaboration among participants.
- Coached and Developed new hires as well as upskilled tenured employees on new lines of business and client policies.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with various stakeholders to create accurate training content.
- Streamlined processes for creating, updating, and distributing training materials, as well as compliance tracking, resulting in significant time savings for staff members involved in these tasks.
Account Associate
VXI Jamaica
11.2021 - 12.2022
- Managed client accounts, ensuring timely resolution of inquiries and issues.
- Developed and maintained strong relationships with key stakeholders to enhance customer satisfaction.
Technical Support Advocate
Ibex Global Jamaica
10.2019 - 10.2020
- Resolved technical issues through effective troubleshooting and customer support strategies.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Enhanced customer satisfaction by providing timely and effective technical support.
Salesclerk and Technical Support
Champion Stationery and Supplies
06.2019 - 10.2019
- Assisted customers in product selection, enhancing satisfaction and loyalty.
- Resolved customer inquiries promptly, maintaining a positive shopping experience.
- Collaborated with management to develop promotional displays for seasonal products.
Education
University of The West Indies
Mona, St. Andrew06.2019
Excelsior Community College
Kingston06.2018
Kingston College
Kingston06.2016
Skills
- Collaborative team member
- Results driven
- Customer-focused approach
- Exceptional customer service
- Familiar with various programming languages
- New hire training
- Project planning
- Engaging facilitation skills
- Effective interpersonal communication
- Curriculum development
- Analytical thinking
- Strong attention to detail
- Development of training initiatives
- Proficient in Microsoft Office Suite and Google Suite
- Proficient in Salesforce, Tableau, Medallia, Genesys
Accomplishments
UNIVERSITY OF THE WEST INDIES: SEPT 2018-PRESENT
- Block C Roosters Domestic Representative
- Taylor Hall Hockey Team Former Member
- UWI Mona Chess Club Former Member
EXCELSIOR COMMUNITY COLLEGE: SEPT 2016 – JUNE 2017
- High achiever (G.P.A) Certificate of Achievement
SHAW ACADEMY: OCT 2020 – FEB 2021
- Web Design Professional Diploma (Honors)
- Web Development Professional Diploma (Distinction)
Certification
Module 1 of 2: Web Development
Introduction to Programming Using JavaScript
Introduction to SQL
SQL Intermediate
Python
Python Core
Python Developer
Timeline
Trainer
Sutherland Global Services
01.2023 - Current
Account Associate
VXI Jamaica
11.2021 - 12.2022
Technical Support Advocate
Ibex Global Jamaica
10.2019 - 10.2020
Salesclerk and Technical Support
Champion Stationery and Supplies
06.2019 - 10.2019
University of The West Indies
Excelsior Community College
Kingston College
EXTRA CURRICULAR ACTIVITIES
Web Development and Design Practicing Coding (Python) Gaming Chess Reading Football Basketball
Hobbies
Web Development, Practicing Coding, Gaming, Chess, Reading, Sports
References
References available on request
EXTRA CURRICULAR ACTIVITIES
Web Development and Design Practicing Coding (Python) Gaming Chess Reading Football Basketball
Hobbies
Web Development, Practicing Coding, Gaming, Chess, Reading, Sports