Work Preference
Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Accomplishments
Hobbies and Interests
Timeline
Generic
Romarne Jovi  Buddington
Open To Work

Romarne Jovi Buddington

Kingston,Jamaica

Work Preference

Desired Job Title

Customer Service RepresentativeEngineering InternComputer Technician

Work Type

Full TimeContract WorkGig WorkVolunteer

Location Preference

On-SiteRemoteHybrid
Location: Kingston, Jamaica
Open to relocation: Yes

Salary Range

$12/hr - $1000/hr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home option

Summary

Professional with extensive experience in dynamic environments, adept at managing last-minute changes. Demonstrated success in boosting team productivity and operational efficiency. Recognized for delivering high-quality results under pressure. Focused on ongoing self-improvement and contributing effectively to team goals.

Overview

12
12
years of professional experience

Work History

Co-Founder

The Helios Experience
Kingston, Jamaica
09.2022 - Current
  • Planned customized travel itineraries for diverse clientele, enhancing travel experiences.
  • Provided expert advice on travel destinations and cultural experiences to enrich trips.
  • Researched and booked flights, accommodations, and transportation options, ensuring seamless travel experiences for clients.
  • Organized flights, insurance, and accommodations based on individual preferences.
  • Maintained up-to-date knowledge of travel regulations and trends, facilitating compliant and informed travel arrangements.
  • Established loyal clientele through attentive listening and tailored budget solutions, fostering long-term relationships.

Founder

RJB Enterprise
Kingston, Jamaica
05.2014 - Current
  • Diagnosed hardware issues in laptops using industry-standard testing tools, ensuring timely resolution.
  • Repaired and replaced faulty components to restore full device functionality.
  • Installed and updated software to improve system performance and user experience.
  • Delivered technical support for troubleshooting laptop issues, facilitating prompt device restoration.

Technician

Westgate Myrtle Beach Oceanfront Resort
Myrtle Beach, South Carolina
03.2025 - 08.2025
  • Diagnosed technical issues and implemented effective solutions promptly.
  • Conducted routine maintenance on equipment, contributing to consistent operational efficiency.
  • Maintained detailed records of repairs, calibrations, and tests performed on equipment to ensure compliance and reliability.
  • Followed safety practices to safeguard against injury and damage to property.
  • Collaborated with team members to streamline workflow processes, enhancing overall productivity.

Technician

Westgate Myrtle Beach Oceanfront Resort
Myrtle Beach, South Carolina
03.2023 - 09.2023
  • Ensured optimal functionality by maintaining and repairing resort equipment.
  • Replaced defective components, ensuring high operational standards and guest satisfaction.
  • Delivered technical support for guest electronic devices, enhancing user experience.
  • Conducted facility inspections for safety compliance, promptly addressing maintenance needs.

Level 2 Support

GovAssist LLC
San Juan, Puerto Rico
04.2021 - 12.2022
  • Facilitated client inquiries by managing Zendesk support channels including chat, calls, and email.
  • Increased customer satisfaction by resolving issues
  • Assisted L1 agents with queries to enhance productivity and streamline support.
  • Consulted with new and existing clients to identify needs and improve service delivery.
  • Utilized Jira to implement performance improvement strategies and foster continuous improvement.
  • Perform research on new products and assess product viability
  • Facilitated mock interview sessions with clients to enhance their interview skills.

Technical Support

SupportKing LLC
San Juan, Puerto Rico
12.2017 - 05.2021
  • Managed incoming tickets via Zendesk live chat, calls, and emails for prompt responses.
  • Conducted software repairs on Android devices and computers, ensuring minimal downtime.
  • Revised technical support best practices for improved team operations and service delivery.
  • Supervised junior agents, providing guidance and feedback to improve performance.
  • Collaborated with billing team to investigate claims, improving resolution rates.
  • Managed team in manager's absence, ensuring continued departmental efficiency.
  • Leveraged ticketing systems to streamline processing of support actions and requests.

Intern

WINDALCO
Ewarton, Jamaica
03.2017 - 08.2017
  • Collaborated with team to streamline workflows and meet project objectives.
  • Identified issues and partnered with teams to implement effective solutions.
  • Analyzed data to enhance bauxite plant maintenance efficiency.
  • Researched and compiled data to facilitate timely reporting.
  • Collected, organized, and entered data into a digital database.

Market Researcher

Marketing Strategy Limited, MSL
Kingston, Jamaica
02.2015 - 09.2015
  • Collected and analyzed data on consumer products to shape marketing strategies.
  • Conducted interviews with target demographics to extract actionable insights.
  • Administered and supervised market surveys to ensure accuracy and compliance.
  • Developed questionnaires and facilitated open forum discussions for real-time data collection.
  • Monitored marketing and sales trends to forecast outcomes and evaluate campaign effectiveness.
  • Collaborated with supervisors to outline project scope and establish deliverables and timelines.
  • Formulated action plans based on gathered data and market analysis.

Education

Certificate - Cybersecurity

Cisco Networking Academy
01-2023

Certificate - Cybersecurity

Google - Coursera
01-2023

Bachelor of Engineering - Industrial System Engineering

Caribbean Maritime University
Palisadoes Park
01-2019

High School Diploma -

Camperdown
01-2014

Skills

  • Project management
  • Business development
  • Strategic partnerships
  • Customer relationship management
  • Team leadership
  • Operational efficiency
  • Quality assurance
  • Data analysis
  • Technical troubleshooting
  • Software installation
  • Problem solving
  • Industry knowledge

Affiliations

• Earth Ambassadors (Environmental & Sustainability Club)
• Rotary International
• Chess Club Member, The Kingston and St. Andrew Parish Library
• Highholborn Street Church of God - President of Technical Team (2011–Present)

Accomplishments

• Alumni adviser of the Caribbean Maritime University Environmental & Sustainability Club, 2019 - Present
• President of the Caribbean Maritime University Environmental & Sustainability Club, 2018-2019
• Acting President, Caribbean Maritime University Chess Mates (CMU CM), 2018-2019
• Planning coordinator for the Environmental & Sustainability Club, 2017-2018
• Vice President and Co-founder of the Caribbean Maritime University Chess Mates (CMU CM), 2017-2018
• Planning committee member of Caribbean Maritime University Rotaract
• Club Chess Club Member, Kingston Parish Library
• Highholborn Street Church of God - President of the Technical Team, 2011-Present

Hobbies and Interests

  • Technology and Technological Improvements
  • Cybersecurity
  • Data Science
  • Environment and Sustainability
  • Public Speak (Poetry, Dub Poetry, Public Speaking)
  • Photography & Videography
  • Chess

Timeline

Technician

Westgate Myrtle Beach Oceanfront Resort
03.2025 - 08.2025

Technician

Westgate Myrtle Beach Oceanfront Resort
03.2023 - 09.2023

Co-Founder

The Helios Experience
09.2022 - Current

Level 2 Support

GovAssist LLC
04.2021 - 12.2022

Technical Support

SupportKing LLC
12.2017 - 05.2021

Intern

WINDALCO
03.2017 - 08.2017

Market Researcher

Marketing Strategy Limited, MSL
02.2015 - 09.2015

Founder

RJB Enterprise
05.2014 - Current

Certificate - Cybersecurity

Cisco Networking Academy

Certificate - Cybersecurity

Google - Coursera

Bachelor of Engineering - Industrial System Engineering

Caribbean Maritime University

High School Diploma -

Camperdown
Romarne Jovi Buddington