Desired Job Title
Customer Service RepresentativeEngineering InternComputer TechnicianWork Type
Full TimeContract WorkGig WorkVolunteerLocation Preference
On-SiteRemoteHybridLocation: Kingston, Jamaica
Open to relocation: Yes
Open To Work
Romarne Jovi Buddington
Kingston,Jamaica
Work Preference
Summary
Professional with extensive experience in dynamic environments, adept at managing last-minute changes. Demonstrated success in boosting team productivity and operational efficiency. Recognized for delivering high-quality results under pressure. Focused on ongoing self-improvement and contributing effectively to team goals.
Overview
12
12
years of professional experience
Work History
Co-Founder
The Helios Experience
Kingston, Jamaica
09.2022 - Current
- Planned customized travel itineraries for diverse clientele, enhancing travel experiences.
- Provided expert advice on travel destinations and cultural experiences to enrich trips.
- Researched and booked flights, accommodations, and transportation options, ensuring seamless travel experiences for clients.
- Organized flights, insurance, and accommodations based on individual preferences.
- Maintained up-to-date knowledge of travel regulations and trends, facilitating compliant and informed travel arrangements.
- Established loyal clientele through attentive listening and tailored budget solutions, fostering long-term relationships.
Founder
RJB Enterprise
Kingston, Jamaica
05.2014 - Current
- Diagnosed hardware issues in laptops using industry-standard testing tools, ensuring timely resolution.
- Repaired and replaced faulty components to restore full device functionality.
- Installed and updated software to improve system performance and user experience.
- Delivered technical support for troubleshooting laptop issues, facilitating prompt device restoration.
Technician
Westgate Myrtle Beach Oceanfront Resort
Myrtle Beach, South Carolina
03.2025 - 08.2025
- Diagnosed technical issues and implemented effective solutions promptly.
- Conducted routine maintenance on equipment, contributing to consistent operational efficiency.
- Maintained detailed records of repairs, calibrations, and tests performed on equipment to ensure compliance and reliability.
- Followed safety practices to safeguard against injury and damage to property.
- Collaborated with team members to streamline workflow processes, enhancing overall productivity.
Technician
Westgate Myrtle Beach Oceanfront Resort
Myrtle Beach, South Carolina
03.2023 - 09.2023
- Ensured optimal functionality by maintaining and repairing resort equipment.
- Replaced defective components, ensuring high operational standards and guest satisfaction.
- Delivered technical support for guest electronic devices, enhancing user experience.
- Conducted facility inspections for safety compliance, promptly addressing maintenance needs.
Level 2 Support
GovAssist LLC
San Juan, Puerto Rico
04.2021 - 12.2022
- Facilitated client inquiries by managing Zendesk support channels including chat, calls, and email.
- Increased customer satisfaction by resolving issues
- Assisted L1 agents with queries to enhance productivity and streamline support.
- Consulted with new and existing clients to identify needs and improve service delivery.
- Utilized Jira to implement performance improvement strategies and foster continuous improvement.
- Perform research on new products and assess product viability
- Facilitated mock interview sessions with clients to enhance their interview skills.
Technical Support
SupportKing LLC
San Juan, Puerto Rico
12.2017 - 05.2021
- Managed incoming tickets via Zendesk live chat, calls, and emails for prompt responses.
- Conducted software repairs on Android devices and computers, ensuring minimal downtime.
- Revised technical support best practices for improved team operations and service delivery.
- Supervised junior agents, providing guidance and feedback to improve performance.
- Collaborated with billing team to investigate claims, improving resolution rates.
- Managed team in manager's absence, ensuring continued departmental efficiency.
- Leveraged ticketing systems to streamline processing of support actions and requests.
Intern
WINDALCO
Ewarton, Jamaica
03.2017 - 08.2017
- Collaborated with team to streamline workflows and meet project objectives.
- Identified issues and partnered with teams to implement effective solutions.
- Analyzed data to enhance bauxite plant maintenance efficiency.
- Researched and compiled data to facilitate timely reporting.
- Collected, organized, and entered data into a digital database.
Market Researcher
Marketing Strategy Limited, MSL
Kingston, Jamaica
02.2015 - 09.2015
- Collected and analyzed data on consumer products to shape marketing strategies.
- Conducted interviews with target demographics to extract actionable insights.
- Administered and supervised market surveys to ensure accuracy and compliance.
- Developed questionnaires and facilitated open forum discussions for real-time data collection.
- Monitored marketing and sales trends to forecast outcomes and evaluate campaign effectiveness.
- Collaborated with supervisors to outline project scope and establish deliverables and timelines.
- Formulated action plans based on gathered data and market analysis.
Education
Certificate - Cybersecurity
Cisco Networking Academy
01-2023
Certificate - Cybersecurity
Google - Coursera
01-2023
Bachelor of Engineering - Industrial System Engineering
Caribbean Maritime University
Palisadoes Park01-2019
High School Diploma -
Camperdown
01-2014
Skills
- Project management
- Business development
- Strategic partnerships
- Customer relationship management
- Team leadership
- Operational efficiency
- Quality assurance
- Data analysis
- Technical troubleshooting
- Software installation
- Problem solving
- Industry knowledge
Affiliations
• Earth Ambassadors (Environmental & Sustainability Club)
• Rotary International
• Chess Club Member, The Kingston and St. Andrew Parish Library
• Highholborn Street Church of God - President of Technical Team (2011–Present)
• Rotary International
• Chess Club Member, The Kingston and St. Andrew Parish Library
• Highholborn Street Church of God - President of Technical Team (2011–Present)
Accomplishments
• Alumni adviser of the Caribbean Maritime University Environmental & Sustainability Club, 2019 - Present
• President of the Caribbean Maritime University Environmental & Sustainability Club, 2018-2019
• Acting President, Caribbean Maritime University Chess Mates (CMU CM), 2018-2019
• Planning coordinator for the Environmental & Sustainability Club, 2017-2018
• Vice President and Co-founder of the Caribbean Maritime University Chess Mates (CMU CM), 2017-2018
• Planning committee member of Caribbean Maritime University Rotaract
• Club Chess Club Member, Kingston Parish Library
• Highholborn Street Church of God - President of the Technical Team, 2011-Present
• President of the Caribbean Maritime University Environmental & Sustainability Club, 2018-2019
• Acting President, Caribbean Maritime University Chess Mates (CMU CM), 2018-2019
• Planning coordinator for the Environmental & Sustainability Club, 2017-2018
• Vice President and Co-founder of the Caribbean Maritime University Chess Mates (CMU CM), 2017-2018
• Planning committee member of Caribbean Maritime University Rotaract
• Club Chess Club Member, Kingston Parish Library
• Highholborn Street Church of God - President of the Technical Team, 2011-Present
Hobbies and Interests
- Technology and Technological Improvements
- Cybersecurity
- Data Science
- Environment and Sustainability
- Public Speak (Poetry, Dub Poetry, Public Speaking)
- Photography & Videography
- Chess
Timeline
Technician
Westgate Myrtle Beach Oceanfront Resort
03.2025 - 08.2025
Technician
Westgate Myrtle Beach Oceanfront Resort
03.2023 - 09.2023
Co-Founder
The Helios Experience
09.2022 - Current
Level 2 Support
GovAssist LLC
04.2021 - 12.2022
Technical Support
SupportKing LLC
12.2017 - 05.2021
Intern
WINDALCO
03.2017 - 08.2017
Market Researcher
Marketing Strategy Limited, MSL
02.2015 - 09.2015
Founder
RJB Enterprise
05.2014 - Current
Certificate - Cybersecurity
Cisco Networking Academy
Certificate - Cybersecurity
Google - Coursera
Bachelor of Engineering - Industrial System Engineering
Caribbean Maritime University
High School Diploma -
Camperdown