Romarie Golding
St. Catherine,Jamaica
Summary
To apply my skills and knowledge in any entity that I am employed and to enhance growth and improve customer satisfaction within that organization, while building a
solid foundation towards my career.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Freelance
Portmore, St. Catherine
06.2023 - 07.2024
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Greeted guests and provided menus.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Took orders from customers accurately and in a timely manner.
- Stocked service areas with supplies during slow periods.
Sales Associate
Centerfield Media
Kingston, Kingston
12.2019 - 04.2023
- Responding to Inbound phone calls and sales inquiries in a timely efficient and professional manner.
- Maintain expert-level knowledge on feature and business application of the company product line
- Use a customer-focused, consultative sales process to educate customer on what productive/service will best fit their needs.
- Excellent written, communication and listening skills.
- Excellent telephone and personal demeanor.
Customer Service Lead
IBEX GLOBAL
Portmore, St. Catherine
02.2018 - 12.2019
- Inbound sales in an dynamic environment
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Supported sales team members to drive growth and development.
- Promoted available products and services to customers during service, account management and order calls.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
House Cleaner
Freelance
- Maintained supplies such as paper towels, toilet tissue, soaps.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Swept patios or decks of debris or leaves with a broom or blower.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Used natural cleaning products where possible and followed product recommendations to maintain client safety.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Swept, mopped, vacuumed and polished floors of all types.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
Landscaper
Freelance
- Planted trees, shrubs, bushes and flowers in decorative planters and displays.
- Ensured proper disposal of all waste generated from job sites.
- Advised customers on plant, flower or shrubbery care.
- Provided proper upkeep of planters, paved areas or other grounds features.
- Pruned and trimmed trees and shrubs with shears and pruning saws.
- Used hand tools to break up clumps of dirt, transplant seedlings and mix in fertilizers.
Education
Some College (No Degree) - Project Management
University of The West Indies (UWI) Open Campus
Jamaica09-2017
Some College (No Degree) - Building Construction Technology
HEART College of Construction Services
St. Catherine12-2016
High School Diploma -
Kemps Hill High
Clarendon07-2012
Skills
- Interpersonal skills
- Leadership / initiative
- Team Player
- Oral/written communication skill
Certification
- Diploma In General Construction (Certificate)
- Project Management (Credit)
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
Freelance
06.2023 - 07.2024
Sales Associate
Centerfield Media
12.2019 - 04.2023
Customer Service Lead
IBEX GLOBAL
02.2018 - 12.2019
House Cleaner
Freelance
Landscaper
Freelance
Some College (No Degree) - Project Management
University of The West Indies (UWI) Open Campus
Some College (No Degree) - Building Construction Technology
HEART College of Construction Services
High School Diploma -
Kemps Hill High
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