Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Romaine Haughton

Montego Bay

Summary

A detail-oriented and organized individual with the ability to apply and leverage academic knowledge effectively. Eager to excel by utilizing skills and contributing to growth, while continuously developing professionally.

Overview

2
2
years of professional experience
2023
2023
years of post-secondary education

Work History

Technical Support Representative (Call Center)

Teleperformance
Montego Bay
04.2025 - Current
  • Handle inbound customer calls, diagnose internet and phone service issues, and provide clear step-by-step solutions.
  • Troubleshoot technical problems across devices and networks, ensuring fast and accurate resolution.
  • Document customer interactions, track recurring issues, and escalate unresolved problems to specialized support teams.

Customer Service Representative

IntouchCx
Montego Bay
01.2024 - 03.2025
  • Assisted customers with inquiries and product information through various communication channels.
  • Resolved customer complaints and issues by providing effective solutions and support.
  • Documented customer interactions accurately in the internal tracking system for follow-up.
  • Assist the customers with placing order through different stores and provide detailed information about deliveries.

Education

Cambridge High School
Cambridge District , St. James

Some College (No Degree) - Science

Montego Bay Community College
Montego Bay, St. James

Skills

  • Highly adaptable and able to adjust to changing work environments
  • Strong communication skills (verbal and written)
  • Effective team player with the ability to collaborate with colleagues
  • Good interpersonal skills for interacting with staff and customers

Accomplishments

  • Promoted from Sub-Prefect (Grade 10) to Prefect (Grade 11), recognized for maintaining high standards of discipline and leadership.
  • Member of the Judicial Committee, serving on a panel of student judges to uphold school rules and policies.
  • President of the Student Council Committee and Drama Club, leading meetings, planning initiatives, and representing student interests to administration.
  • Vice President of the Science & Quiz Competition Team, coordinating team activities and competitions.
  • Graduation Awards:

Top Subject Awards: Agricultural Science, Theater Arts, Physics

Timeline

Technical Support Representative (Call Center)

Teleperformance
04.2025 - Current

Customer Service Representative

IntouchCx
01.2024 - 03.2025

Cambridge High School

Some College (No Degree) - Science

Montego Bay Community College
Romaine Haughton