Romaine Haughton
Montego Bay
Summary
A detail-oriented and organized individual with the ability to apply and leverage academic knowledge effectively. Eager to excel by utilizing skills and contributing to growth, while continuously developing professionally.
Overview
2
2
years of professional experience
2023
2023
years of post-secondary education
Work History
Technical Support Representative (Call Center)
Teleperformance
Montego Bay
04.2025 - Current
- Handle inbound customer calls, diagnose internet and phone service issues, and provide clear step-by-step solutions.
- Troubleshoot technical problems across devices and networks, ensuring fast and accurate resolution.
- Document customer interactions, track recurring issues, and escalate unresolved problems to specialized support teams.
Customer Service Representative
IntouchCx
Montego Bay
01.2024 - 03.2025
- Assisted customers with inquiries and product information through various communication channels.
- Resolved customer complaints and issues by providing effective solutions and support.
- Documented customer interactions accurately in the internal tracking system for follow-up.
- Assist the customers with placing order through different stores and provide detailed information about deliveries.
Education
Cambridge High School
Cambridge District , St. JamesSome College (No Degree) - Science
Montego Bay Community College
Montego Bay, St. JamesSkills
- Highly adaptable and able to adjust to changing work environments
- Strong communication skills (verbal and written)
- Effective team player with the ability to collaborate with colleagues
- Good interpersonal skills for interacting with staff and customers
Accomplishments
- Promoted from Sub-Prefect (Grade 10) to Prefect (Grade 11), recognized for maintaining high standards of discipline and leadership.
- Member of the Judicial Committee, serving on a panel of student judges to uphold school rules and policies.
- President of the Student Council Committee and Drama Club, leading meetings, planning initiatives, and representing student interests to administration.
- Vice President of the Science & Quiz Competition Team, coordinating team activities and competitions.
- Graduation Awards:
Top Subject Awards: Agricultural Science, Theater Arts, Physics
Timeline
Technical Support Representative (Call Center)
Teleperformance
04.2025 - Current
Customer Service Representative
IntouchCx
01.2024 - 03.2025
Cambridge High School
Some College (No Degree) - Science
Montego Bay Community College