Roeshelle Morrison
Trelawny,JM
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Overview
4
4
years of professional experience
Work History
Guest services agent
The Inn at Stonecliff
05.2026 - 11.2026
- Checked guests in/out, assigned rooms and processed cash/card payments accurately while maintaining guest confidentiality
- Resolved guests complaints professionally, turning concerns into positive experiences and repeat stays
- Balanced cash drawer and posted charges with 0 discrepancies; complete night audit procedures accurately
Housekeeper
Sanderling resort and spa
05.2023 - 10.2026
- Cleaned and sanitized 16-18 guest rooms per shift to 5-star standards including bathroom, bedding, floors, and fixtures
- Inspected rooms for damages, missing items, and maintenance issues; report to supervisor to prevent guest complaints
- Responded to guests request for extra supplies with speed and professionalism, supporting high quest satisfaction
- Washed,sanitized and disinfected bathrooms, sinks, and toilets; dust furniture and countertops
- Maintain organized cleaning cart placed Cleaned linen in appropriate areas
Front desk/night audit agent
Custer hospitality
07.2025 - 10.2025
- Answered phones, Managed reservations, and balanced daily booking calendar for maximum occupancy
- Greeted guests with warm professional service to create strong first impressions
- Coordinate with housekeeping/ maintenance to ensure 100% room readiness for arrivals
- Kept reception area tidy and presentable at all times
Housekeeper
Clarion Pointe Gatlinburg TN
10.2022 - 11.2022
- Cleaned and sanitized guest rooms, bathrooms, and common area to hotel standards
- Changed linens, made beds, and restocked towels, toiletries, and guest supplies
- Followed safety protocols for cleaning chemicals and equipment using 'clean to dirty' process
Education
Certificate - Housekeeping
Kettering skill training center
Certificate - Customer service
Heart trust nta
Skills
Problem solving
Attention to details
Multitasking
Communication
References
Haley Clarke, Supervisor, 8764880480
Timeline
Guest services agent
The Inn at Stonecliff
05.2026 - 11.2026
Front desk/night audit agent
Custer hospitality
07.2025 - 10.2025
Housekeeper
Sanderling resort and spa
05.2023 - 10.2026
Housekeeper
Clarion Pointe Gatlinburg TN
10.2022 - 11.2022
Certificate - Customer service
Heart trust nta
Certificate - Housekeeping
Kettering skill training center