Rochell Lowers

Remote Position

• Confirmed eligibility, ensure customers are aware of all documents needed to move their application to the next stage as well as providing information regarding the program.
• Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
• Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
• Developed tailored sales pitches for diverse customer segments, enhancing product appeal and conversion rates.

Remote Position

• Recruited candidates living in the US for various jobs we offered
• Assisted businesses with acquiring and retaining top industry talent.
• Screened applicants by conducting initial checks and interviews prior to HR manager involvement.
• Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
• Implemented innovative sourcing strategies that led to the discovery of top talent in competitive markets.

• Achieved performance levels for individual talk time, quality and sales percentages with expert call control.
• Communicated information clearly and accurately to customers desiring hotel reservations.
• Booked and managed hotel reservations, employing company policies to handle cancellations and complaints.
• Processed payments and sent confirmation details to customers via email or mobile app.

• Maintained seating charts to optimize station rotations.
• Monitored dining area to track seating availability, service and occupancy.
• Captured repeat business consistently, going above and beyond to exceed customer expectations.
• Communicated with management and service staff to address customer needs.

• Assisted clients with up policy coverage, calculated premiums and established payment methods.
• Sought information from clients for claim processing.
• Improved customer satisfaction by providing timely and accurate information on claim status and resolution.

• Assist customers with product information, creating designs, assisting with payment options as well as technical support regarding minimal computer issues.
• Maintained excellent call stats, using scripts and effective communication skills to control calls.
• Answered calls within established timeline to maintain adherence to quality and service standards.
• Informed customers of promotions and special offers to increase sales.
• Enhanced customer satisfaction by promptly addressing and resolving email inquiries.