Robyn Graham
Mandeville,Jamaica
Summary
Dynamic customer service professional with extensive experience in managing service scheduling and dispatch operations, ensuring prompt response times and optimal resource utilization. Proven track record in addressing client inquiries and resolving issues, achieving a high level of customer satisfaction. Strong skills in communication and conflict resolution, paired with a solid grounding in invoice processing and financial support. Committed to enhancing customer engagement and driving operational excellence.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Air-Cee Cooperative
FL
09.2024 - 06.2026
- Managed daily email correspondence and phone calls, resolving customer issues and facilitating clear communication with customers and internal teams.
- Responded to client inquiries, created detailed quotes and contracts, and processed invoices and payments accurately to support financial operations.
- Coordinated service scheduling and dispatch operations for HVAC technicians, optimizing resource allocation and ensuring timely responses to customer requests.
Customer Sales Representative
Sutherland
Mandeville
11.2017 - 03.2024
- Developed and maintained relationships with customers to maximize sales opportunities.
- Supported customers in purchase decisions, enhancing their buying experience.
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction.
- Educated customers on product features and benefits to enhance understanding.
- Maintained a high level of product knowledge to support customer needs.
- Answered customer inquiries regarding product features, availability, and pricing.
- Developed relationships with existing customers through follow-up communications.
Manager
Natural Touch
Mandeville
05.2015 - 10.2017
- Delivered exceptional customer service to enhance customer satisfaction.
- Addressed customers inquiries.
- Addressed customers inquiries.
- Maintained a broad knowledge of products.
- Calculated pricing strategies for merchandise based on market trends.
- Documented customer inquiries to improve service delivery and reference.
- Oversaw day-to-day business operations to ensure smooth functioning.
Customer Service Representative
Jamaica Creative Cooperative
Mandeville
08.2013 - 04.2015
- Responded to customer inquiries promptly, enhancing overall customer experience.
- Utilized extensive product knowledge to address customer needs, contributing to increased sales.
- Organized files and documents effectively.
- Oversaw daily business operations, ensuring smooth service delivery and customer satisfaction.
Data Entry
Lowe's Service Station
Mandeville
10.2006 - 06.2007
- Gained familiarity with basic software applications used in daily operations.
- Achieved high typing speed and accuracy in data entry duties.
- Maintained a high level of attention to detail while performing tasks.
- Applied effective time management skills to prioritize tasks and meet deadlines.
- Input daily worker shift changes and tracked fuel sales volumes for reporting.
Education
Belair High School - Diploma
Mandeville, Jamaica 05.2001 -
Skills
- Customer relationship management
- Invoice processing
- Customer engagement
- Conflict resolution
- Data accuracy
- Empathy
- Product knowledge
- Team collaboration
- Adaptability
- Multitasking
- Issue resolution
- Customer Service
- Microsoft Office
Worked independently with minimal supervision
Timeline
Customer Service Representative
Air-Cee Cooperative
09.2024 - 06.2026
Customer Sales Representative
Sutherland
11.2017 - 03.2024
Manager
Natural Touch
05.2015 - 10.2017
Customer Service Representative
Jamaica Creative Cooperative
08.2013 - 04.2015
Data Entry
Lowe's Service Station
10.2006 - 06.2007
Belair High School - Diploma
05.2001 -