Roadian Braham-Smalling
Banker
Kingston,01
Summary
Competent Accounts Receivable Specialist bringing 19 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Payment Officer
Sagicor Bank Jamaica Ltd.
Kingston
08.2022 - Current
- Maintained team productivity by efficiently scanning, submitting and archiving records.
- Reconciled documentation against budget requirements and ledgers.
- Authorize and manage the Automated Clearing House (ACH), Real-Time Gross Settlement (RTGS), Rejected RTGS, Forex and Wire transactions for retail and corporate clients.
- Complied with established procedures when approving or rejecting claims.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
Payment Associate
Sagicor Jamaica Ltd.
Kingston
01.2013 - 07.2022
- Processed debtor payments and updated accounts to reflect new balance.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Entered client details and notes into system for interdepartmental access and review.
Customer Service Ambassador
Sagicor Jamaica Ltd.
Kingston
02.2008 - 01.2013
- Resolved concerns with products or services to help with retention and drive sales.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Followed through with client requests to resolve problems.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Managed the customer experience for existing and prospective clients in the branch.
- Reviewed processes and procedures to improve service delivery to customers.
- Performed account opening processes and Advised clients on the various types of account.
Call Centre Team Lead/Supervisor
E Services Group, St. Catherine, JA
Portmore, St. Catherine
05.2007 - 06.2008
- Provided leadership, training and coaching to team members in order to achieve the overarching objectives of the organization and optimal customer service standards
- Monitored calls for quality assurance.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Tracked and prepared quarterly reports to present to leadership.
- Prepared, calibrated and monitored production levels to achieve targets.
Teller/Customer Service Representative
Bank of Nova Scotia Ja. Ltd.
St. Elizabeth
07.2003 - 03.2006
- Marketed products and services.
- Processed Remittances, Wire Transfers, Foreign Exchange, Cash deposits and Withdrawals.
- Administrated loans and liquidated settlement accounts.
- Booked contracts for Certificate of Deposits.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Education
Bachelor of Science - Business Administration
College of The Caribbean (UCC)
Mandeville, Jamaica 08.2009 - 11.2012
Skills
File systems management
Customer service and assistance
Statement preparation
Bookkeeping
Accurate payment posting
Analytical and Critical Thinking
Data Entry
Report preparation
Sales expertise
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Most Valued Player (MVP) in the Savanna-la-mar branch (2012).Used
- Microsoft Excel to develop inventory tracking spreadsheets.
- Team member of the Month -2020, 2021 and 2022 for several months for the year
Timeline
Payment Officer
Sagicor Bank Jamaica Ltd.
08.2022 - Current
Payment Associate
Sagicor Jamaica Ltd.
01.2013 - 07.2022
Bachelor of Science - Business Administration
College of The Caribbean (UCC)
08.2009 - 11.2012
Customer Service Ambassador
Sagicor Jamaica Ltd.
02.2008 - 01.2013
Call Centre Team Lead/Supervisor
E Services Group, St. Catherine, JA
05.2007 - 06.2008
Teller/Customer Service Representative
Bank of Nova Scotia Ja. Ltd.
07.2003 - 03.2006