Summary
Overview
Work History
Education
Skills
Certification
References
Qualifications
Timeline
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Rickeisha Sherita Dyer

Rickeisha Sherita Dyer

Customer Care Representative
Spanish Town

Summary

Experienced Customer Care Representative brings 6+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with an adaptable and resourceful mindset. I'm capable of managing both incoming, outgoing calls, chats, emails and remote requests by applying strong organizational, research and time management skills. I am self motivated to maintain customer satisfaction and contribute to the company's success.

Overview

12
12
years of professional experience
5
5
Certifications
1
1
Language

Work History

Loading Coordinator

Wisynco Group
11.2022 - 07.2025


  • Improved team productivity with regular communication and progress updates, thereby fostering a collaborative work environment.
  • Top performer with 95% accuracy by overseeing and organizing materials and staff to support day-to-day operations of the manufacturing warehouse that facilitates the correct and timely dispatching of goods.
  • Prioritized and managed multiple dispatched goods simultaneously, ensuring all met their deadlines and objectives without compromising quality, which brings reliability to the customers we serve.

Customer Care Representative

Wisynco
07.2019 - 11.2022
  • Assisted over 20 call-in and email customers daily with questions and orders, while maintaining call/email quality at the level of the company's standards, thereby achieving the Employee of the Month award.
  • Contributed to team success, consistently achieving call center performance metrics with 91% call quality on average by following guidelines to assist customers effectively.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives, namely, order processing, product quality, and delivery.

Technical Support Agent

Conduent (formerly known as Xerox)
09.2013 - 07.2019


  • High Customer Satisfaction rate by prioritizing customer needs, rapport building and clear instructions for troubleshooting issues daily.
  • Maintained an average of 90% per week for call/chat quality by resolving issues with systems, hardware, and telephones quickly and accurately, thereby providing resolution to customers.


  • Awarded Outstanding Customer Service and Professionalism by identifying issues and explained solutions to restore service and fuctionality to customers.

Education

High School Diploma -

St. Hugh’s High School
Kingston
05.2001 -

Skills

Problem-solving

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Certification

St. Hugh’s High School- School Leaving Certificate

References

Simeon, Gordon, Pastor, 1-876-596-3233, Bible Way Apostolic, Founding Pastor, 18 Duncan’s Pen Road, Spanish Town, St. Catherine

Qualifications

  • Caribbean Examination Council: 9 CXC Subjects
  • Caribbean Examination Council: 8 Cape Units
  • 4 CAPE Unit 1 Subjects
  • 4 CAPE Unit 2 Subjects
  • Caribbean Examination Council- Associate Degree in General Studies
  • Caribbean Examination Council- CAPE Advanced Proficiency Diploma
  • Course in Retail Management; Customer Interactions


Timeline

Loading Coordinator

Wisynco Group
11.2022 - 07.2025

Customer Care Representative

Wisynco
07.2019 - 11.2022

Technical Support Agent

Conduent (formerly known as Xerox)
09.2013 - 07.2019

High School Diploma -

St. Hugh’s High School
05.2001 -

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Rickeisha Sherita DyerCustomer Care Representative