Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Ricardo Sterling

Ricardo Sterling

Restaurant Floor Supervisor
Montego Bay

Summary

Dynamic Floor Supervisor at Village Court Restaurant with a proven track record in team leadership and performance improvements. Expert in conflict resolution and enhancing operational efficiency. Skilled in customer satisfaction and fostering a collaborative environment, while implementing best practices to drive success.

Overview

20
20
years of professional experience

Work History

Floor Supervisor

Village Court Restaurant
12.2018 - Current
  • Held team meetings to gain feedback, provide updates and set policies.
  • Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.

Assistant Pastry Chef

Time and Patience Bakery
08.2012 - 12.2018
  • Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
  • Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
  • Utilized pastry blenders, wire whisks and sifters to combine measured ingredients into bowls.

Call Center Sales Representative

National Asset Recovery Services
07.2005 - 01.2009
  • Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
  • Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
  • Developed long-term relationships with customers by providing exceptional service and tailored solutions.
  • Contributed to positive work environment by assisting colleagues with problem-solving and skill development.

Education

High School Diploma -

Vauxhall High School
Kingston Jamaica
05.2001 -

Skills

Customer satisfaction

Performance improvements

Team leadership

Team supervision

Additional Information

As a Minister of Religion I serve as a volunteer in a Bible education work,spending an average of 20 hours a month teaching members in my commmunity. This I have been doing for pass the 13 years.

Timeline

Floor Supervisor

Village Court Restaurant
12.2018 - Current

Assistant Pastry Chef

Time and Patience Bakery
08.2012 - 12.2018

Call Center Sales Representative

National Asset Recovery Services
07.2005 - 01.2009

High School Diploma -

Vauxhall High School
05.2001 -

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Ricardo SterlingRestaurant Floor Supervisor