Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Affiliations
References
Timeline
Generic

Ricardo murphy

Kingston

Summary

Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational background and great work ethics to grow both personally and professionally. Seasoned Branch Manager with background in steering operations and driving growth. Leveraged leadership skills to enhance team performance, customer satisfaction, and bottom-line results in previous roles. Possess strong strategic planning and problem-solving abilities, coupled with proficiency in customer relationship management, sales strategy implementation, and staff development. Successfully boosted branch productivity by optimizing processes and cultivating high-performing teams.

Overview

13
13
years of professional experience

Work History

Branch Manager

Tyre Warehouse
6 Barbican Road
11.2018 - 07.2024
  • Oversee the day-to-day operations of the branch, ensuring efficiency and compliance with company policies.
  • Prepare and manage the branch's budget, ensuring financial targets are met.
  • Monitor expenses and implement cost-saving measures where possible.
  • Analyzed competitors and market trends to facilitate business growth.
  • Address customer complaints and ensure high levels of customer satisfaction
  • Ensure the branch delivers high quality service in line with company standards.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Participated in community events to promote brand awareness.

Customer Service Agent

Digicel Jamaica
14 Ocean Boulevard
11.2017 - 05.2018
  • Answered incoming calls promptly and professionally within company standards.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Managed high-volume of inbound and outbound customer calls.
  • Assist customers with queries regarding prepaid and post-paid accounts
  • Resolve customer's technical issues with data, connectivity to network and mobile devices

Sales Associate

Singer Jamaica Ltd.
11.2011 - 11.2017
  • Achieve sales target for company
  • Interview customers for Hire Purchase
  • Inform and demonstrate the functionality of products offered
  • Build/Expand customer relations with company
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Assessed customer needs to provide assistance and information on product features.

Education

Communication Studies, Sociology

Institute of Higher Learning
01.2016

English A, English B, Mathematics, Geography, Biology, Religious Education

Kingston College
06-2009

BSc. - International Relations

The University of The West Indies

Skills

  • Oral communication
  • Team leadership
  • Conflict resolution
  • Writing skills
  • Computer literacy
  • Microsoft Word
  • Microsoft Excel
  • Customer service
  • Verbal/written communication
  • Sales expertise

Hobbies and Interests

  • Swimming
  • Song writing
  • Playing football

References

Available upon request.

Affiliations

  • Song Writing
  • Event Planning
  • Gym Enthusiast

References

References available upon request.

Timeline

Branch Manager

Tyre Warehouse
11.2018 - 07.2024

Customer Service Agent

Digicel Jamaica
11.2017 - 05.2018

Sales Associate

Singer Jamaica Ltd.
11.2011 - 11.2017

Communication Studies, Sociology

Institute of Higher Learning

English A, English B, Mathematics, Geography, Biology, Religious Education

Kingston College

BSc. - International Relations

The University of The West Indies

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Ricardo murphy