RIANNALEE R. ELLIS
Mansfield Way ,Ocho Rios
Summary
Multi-talented team member focused on being productive and providing first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers.
Overview
3
3
years of professional experience
Work History
Divi wholesale as a sales clerk
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Kept front check out area clean and organized for efficient service.
- Processed payments and returns with accuracy and efficiency.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Bartender/Cocktail Server
Beaches Boscobel
04.2023 - 12.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Mixed unique and interesting cocktails for customers, including bar specials.
Associate Account Management
Sutherland Global
05.2021 - 12.2022
- 1+ years experience
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Skills
- Learning new skills/things
- Sprinting
- Singing
- Socializing
- Good problem solving skills
- Good communication skills
- Quick learner
- Creative thinker
- Computer literate
- Data Entry
- Recordkeeping Strengths
- Microsoft Excel
- Guest Satisfaction
- Guest Service
- Guest Engagement
- Beverage Preparation
- Wine Service
- Internet Savvy
- Customer Relationships
- Account Verification
References
References available upon request
Timeline
Bartender/Cocktail Server
Beaches Boscobel
04.2023 - 12.2023
Associate Account Management
Sutherland Global
05.2021 - 12.2022
Divi wholesale as a sales clerk
Similar Profiles
Shlomo JaffeShlomo Jaffe
Highschool Math Tutor at NAHighschool Math Tutor at NA
CLÉLIA CROZE-LABBECLÉLIA CROZE-LABBE
Baby sitter at NABaby sitter at NA
Jaylen Tindale-SeymourJaylen Tindale-Seymour
Property Maintenance at NAProperty Maintenance at NA
Priscila TeixeiraPriscila Teixeira
Babysitter at NABabysitter at NA
Maurice EsputeMaurice Espute
Sous Chef at Xclusive Restaurant and BarSous Chef at Xclusive Restaurant and Bar