Summary
Overview
Work History
Education
Skills
Academic
Timeline
Generic

Rianna Levy

Summary

Detail-oriented Customer Service agent with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience.

Overview

7
7
years of professional experience

Work History

Technical Support Officer

Conduent
01.2024 - Current
  • Managed high levels of call flow and responded to technical support needs.
  • Responded to customer requests for products, services, and company information.

Technical Support Officer

Sutherland Global Ltd
07.2020 - 01.2021
  • Provided expert technical support to customers via online chat, resolving product inquiries, troubleshooting issues, and offering personalized product recommendations.
  • Utilized strong problem-solving skills to guide customers through complex technical issues, ensuring timely and effective resolutions.

Loan and Debt Collection Officer

Sutherland Global Ltd
01.2020 - 07.2020
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Developed strong relationships with customers to foster timely payments and account resolution.

Customer Service Agent

Sutherland Global Ltd
01.2019 - 01.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer account discrepancies and concerns.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Educated customers about billing, payment processing and support policies and procedures.

Data Input Clerk

Jamaica Constabulary Force
01.2018 - 01.2018
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Sorted documents and maintained organized filing process.
  • Organized, sorted, and checked input data against original documents.
  • Completed data entry tasks with accuracy and efficiency.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

Education

Some College (No Degree) - CXC & CAPE

St. Hugh’s High School
Kingston, Jamaica
06-2018

Skills

  • Effective communication skills
  • Strong public speaking abilities
  • Effective communication
  • Positive mindset
  • Analytical problem solving
  • Effective organization
  • Detail-oriented approach
  • Collaborative skills
  • Effective time management
  • Timely attendance
  • Client support strategies

Academic

CXC & CAPE

Timeline

Technical Support Officer

Conduent
01.2024 - Current

Technical Support Officer

Sutherland Global Ltd
07.2020 - 01.2021

Loan and Debt Collection Officer

Sutherland Global Ltd
01.2020 - 07.2020

Customer Service Agent

Sutherland Global Ltd
01.2019 - 01.2020

Data Input Clerk

Jamaica Constabulary Force
01.2018 - 01.2018

Some College (No Degree) - CXC & CAPE

St. Hugh’s High School

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Rianna Levy