RHONDA BROWN
NEWTON
Summary
Passionate about continuous growth and learning, I strive to utilize my knowledge and skills to support your organization's goals. Dedicated to self-improvement and making a positive impact within your team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Cool Oasis
St Elizabeth
10.2018 - 01.2019
- Supervised daily operations to ensure high-quality customer service delivery.
- Trained and mentored staff on effective communication and problem-solving techniques.
- Implemented strategies to enhance customer satisfaction and resolve complaints efficiently.
- Monitored team performance, providing feedback to improve service standards.
- Assisted 50-80 customers per shift change
- Operated and balanced POS Systems
DINING ROOM SERVER
SANDALS SOUTH COAST
Westmoreland
05.2017 - 03.2018
- Served 30-50 guests per breakfast
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Maintained cleanliness and organization of dining areas, enhancing overall customer satisfaction.
- Trained new servers on restaurant protocols, improving team efficiency and service consistency.
- Assisted guests with menu selections, ensuring a thorough understanding of food and beverage offerings.
- Took orders and delivered food items to residents in main dining room.
Education
High School Diploma -
School of Excellence
St Elizabeth01.2013
Associate Of Business Administration - Business Education
Black River High School
Black River 01.2012
Skills
- Customer relation
- Great with POS Systems
- Fast paced worker
- Attention to detail
- Fast Learner
- Team player
Certification
- CERTIFIED CUSTOMER SERVICE REPRESENTATIVE
- COLLECTIONS REPRESENTATIVE
- CERTIFIED DINING ROOM SERVER
Timeline
Customer Service Supervisor
Cool Oasis
10.2018 - 01.2019
DINING ROOM SERVER
SANDALS SOUTH COAST
05.2017 - 03.2018
High School Diploma -
School of Excellence
Associate Of Business Administration - Business Education
Black River High School