Desk Clerk
Somerset Falls
Somerset Falls, Portland, Jamaica
06.2021 - 08.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Enhanced guest experience by providing personalized recommendations for local attractions, restaurants, and events based on individual preferences and interests.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.