Reneka Lowe
Mandeville
Summary
High-energy Store Manager and Customer Service Representative bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
5
5
years of professional experience
Work History
Store Manager
Techtron Live Limited
10.2020 - 03.2024
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
Customer Service Representative
A Big Salad
04.2019 - 08.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
World Wide BPO
06.2019 - 08.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
No Degree - Events Planning & Management
Heart Trust NTA
Newport, Manchester 03.2018
GED -
Bellefield High School
Bellefield, Manchester 06.2015
Skills
- Customer Service Management
- Hourly shift management
- Promotional planning
- Partnership Building
- Operations Management
- Strategic thinker
- Operations Oversight
- Employee Scheduling
Timeline
Store Manager
Techtron Live Limited
10.2020 - 03.2024
Customer Service Representative
World Wide BPO
06.2019 - 08.2019
Customer Service Representative
A Big Salad
04.2019 - 08.2020
No Degree - Events Planning & Management
Heart Trust NTA
GED -
Bellefield High School
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