Summary
Overview
Work History
Education
Skills
Accomplishments
Workshops
References
Timeline
Generic

Reneece Saunders

Internal Communications Lead | Graphic Designer
Montego Bay,Jamaica

Summary

I am an enthusiastic Internal Communications expert who is eager to contribute to team success through hard work, attention to details and excellent organizational and interpersonal skills. I have a clear understanding of any task and training. I am motivated to learn, grow and excel in any industry. I am also a dedicated professional with a history of meeting company goals utilizing consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

18
18
years of professional experience
14
14
years of post-secondary education

Work History

Internal Communication Lead

itel
Montego Bay, St James
02.2020 - Current
  • Manage communication plan and strategy for 8 Global sites (St Lucia, Guyana, Honduras, Indiana, Bahamas, Jamaica, Canada, Mexico)
  • Work with departments to create and communicate campaigns to employees.
  • Support the company's strategic plans through development and implementation of internal and external communication strategies.
  • Produce internal communications for employee engagement projects.
  • Work with the Operations team to design presentations for client meetings.
  • Coordinate advocacy relations meetings and prepare necessary materials in advance.
  • Prepare RFP and RFQ responses for new business pitches and presentations.
  • Develop and promote corporate brand, images and identity to our internal audience.
  • Manage company events, town halls and meetings.
  • Promote specific messages to internal and external stakeholders.
  • Cultivate strong corporate image and identity with clear branding.
  • Establish an internal communications strategy in conjunction senior managers
  • Ensure organizational initiatives and projects are successfully communicated to employees and stakeholders
  • Plan, edit and write content for a variety of internal communications mediums, such as a staff intranet, monthly magazine or regular email bulletin.
  • Create communication plans and to enhance itel’s brand.
  • Work with HR and the Engagement Team to boost employee engagement score and morale.
  • Work closely with the Marketing team on executing and communicating itel’s new brand.
  • Create the company’s organizational chart.
  • Collaborate on the preparation of marketing copy, images, videos, emails and other collateral.
  • Continuously maintain and improve company's reputation and positive image in markets served.
  • Develop creative presentations, trend reports, kitted assets, and product data sheets.
  • Create printed marketing materials designed to drive campaigns.

Executive Assistant

itel
Montego Bay, St James
03.2021 - 12.2021
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
  • Created expense reports, budgets and filing systems for management team.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Organized and coordinated conferences and monthly meetings.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed residential properties and prepared homes for clients prior to arrival.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Coordinated events and worked on ad hoc projects.
  • Worked with clients to effectively plan and coordinate logistics for special projects and events.

Global Communication Specialist

Vistaprint
Montego Bay, St James
04.2018 - 12.2019
  • Met deadlines, exceeding expectations and effectively rolling out various communication campaigns to 6 Global sites (Jamaica, India, Tunisia, Germany, Manila, Netherlands).
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.
  • Leading, developing and executing internal and external communications plan and tactics.
  • Delivering internal communications through a variety of channels, such as intranet, video, audio, email messaging, face-to-face.
  • Actively lead and participate in project meetings and work with partners to gather information to formulate communications.
  • Write and publish engaging content for internal and external channels, (intranet, website, social media, etc.) and maintain an editorial calendar.
  • Developing articles, blog, visual and infographics that complements content and activities in line with the company’s communication standard.
  • Understanding the business strategy and positioning to translate it into the impactful communication for the global audience.
  • Maintain confidence and protects operations by keeping the information confidential.
  • Developing and executing Vistaprint's communication strategy.

Graphic Design Consultant

Vistaprint
Montego Bay, St James
01.2015 - 05.2018
  • Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
  • Obtained approval of concepts by submitting rough drafts to management or to client.
  • Prepared strategies and proposed concepts for client approval.
  • Maintained consistent use of graphic imagery in materials and other marketing outreach.
  • Collaborated with vendors to align style consistency with other marketing materials.
  • Identified design requirements for each project.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Increased customer satisfaction by resolving design and product issues.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Engagement Coordinator (Internship)

Vistaprint
Montego Bay, St James
03.2016 - 06.2016
  • Responsible for the overall engagement of the Montego Bay center.
  • Improve and maintain overall employee engagement by identifying and creatively solving issues that impact staff engagement.
  • Delivering recurring, periodic and adhoc events and activities to support the strategic goals of the center.
  • Partnered with HR personnel to create and implement employee engagement initiatives to help boost morale.
  • Created employee recognition platforms
  • Planned staff events eg (staff parties, award ceremonies, road shows and team trips)

Customer Service Representative

Vistaprint
Montego Bay, St James
09.2009 - 03.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.

Reservation Agent

E-Services Group (Delta Airlines)
Montego Bay, St James
06.2005 - 06.2008
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Resolved various issues and discrepancies for customers.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

Bachelor of Arts - Integrated Marketing & Communication

University of The West Indies (Pending Degree)
Montego Bay, Jamaica
09.2013 - 11.2022

Caribbean Examination Council (CXC) -

Montego Bay High School
Montego Bay, St James
09.2002 - 07.2004

Mount Alvernia High School
Montego Bay, St James
09.1999 - 07.2002

Skills

Internal / External Communications

Internal communication strategies

Leadership communications

Positive communication skills

PC and Mac platforms

Production layouts

Visual design

Adobe Creative Suite

Graphic design

Accomplishments

  • Collaborated with Marketing team at itel to do a global rebranding of the company. Introduced a concept for the new logo, writing and hosting podcasts, and communicating the new brand with the internal audience.
  • Temporarily worked in the capacity of an Engagement Manager at itel to revive Employee Engagement. Created an engagement strategy plan, initiated and managed engagement activities.
  • Successfully increased employees understanding of Vistaprint's strategy. Survey results showed an increasing from 23% to 68%.
  • Hosted Vistaprint's new site opening ceremony in 2013.

Workshops

  • Adobe Max 2018 and 2019 Attendee - Participated in various lectures & workshops, geared towards the future of design, marketing, and software.
  • Strategy Workshop in The Netherlands - Worked with Vistaprint’s Executive Leaders to plan the company’s strategy and purpose.

References

Serena Godfrey

(General Manager) Advantage Communications

876-878-2915

Damion McKenzie

(Operations Manager) Vistaprint

876-824-8510

Timeline

Executive Assistant

itel
03.2021 - 12.2021

Internal Communication Lead

itel
02.2020 - Current

Global Communication Specialist

Vistaprint
04.2018 - 12.2019

Engagement Coordinator (Internship)

Vistaprint
03.2016 - 06.2016

Graphic Design Consultant

Vistaprint
01.2015 - 05.2018

Bachelor of Arts - Integrated Marketing & Communication

University of The West Indies (Pending Degree)
09.2013 - 11.2022

Customer Service Representative

Vistaprint
09.2009 - 03.2016

Reservation Agent

E-Services Group (Delta Airlines)
06.2005 - 06.2008

Caribbean Examination Council (CXC) -

Montego Bay High School
09.2002 - 07.2004

Mount Alvernia High School
09.1999 - 07.2002
Reneece SaundersInternal Communications Lead | Graphic Designer