Reneece Saunders
Internal Communications Lead | Graphic Designer
Montego Bay,Jamaica
Summary
I am an enthusiastic Internal Communications expert who is eager to contribute to team success through hard work, attention to details and excellent organizational and interpersonal skills. I have a clear understanding of any task and training. I am motivated to learn, grow and excel in any industry. I am also a dedicated professional with a history of meeting company goals utilizing consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
14
14
years of post-secondary education
Work History
Internal Communication Lead
itel
Montego Bay, St James
02.2020 - Current
- Manage communication plan and strategy for 8 Global sites (St Lucia, Guyana, Honduras, Indiana, Bahamas, Jamaica, Canada, Mexico)
- Work with departments to create and communicate campaigns to employees.
- Support the company's strategic plans through development and implementation of internal and external communication strategies.
- Produce internal communications for employee engagement projects.
- Work with the Operations team to design presentations for client meetings.
- Coordinate advocacy relations meetings and prepare necessary materials in advance.
- Prepare RFP and RFQ responses for new business pitches and presentations.
- Develop and promote corporate brand, images and identity to our internal audience.
- Manage company events, town halls and meetings.
- Promote specific messages to internal and external stakeholders.
- Cultivate strong corporate image and identity with clear branding.
- Establish an internal communications strategy in conjunction senior managers
- Ensure organizational initiatives and projects are successfully communicated to employees and stakeholders
- Plan, edit and write content for a variety of internal communications mediums, such as a staff intranet, monthly magazine or regular email bulletin.
- Create communication plans and to enhance itel’s brand.
- Work with HR and the Engagement Team to boost employee engagement score and morale.
- Work closely with the Marketing team on executing and communicating itel’s new brand.
- Create the company’s organizational chart.
- Collaborate on the preparation of marketing copy, images, videos, emails and other collateral.
- Continuously maintain and improve company's reputation and positive image in markets served.
- Develop creative presentations, trend reports, kitted assets, and product data sheets.
- Create printed marketing materials designed to drive campaigns.
Executive Assistant
itel
Montego Bay, St James
03.2021 - 12.2021
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Created expense reports, budgets and filing systems for management team.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed residential properties and prepared homes for clients prior to arrival.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Coordinated events and worked on ad hoc projects.
- Worked with clients to effectively plan and coordinate logistics for special projects and events.
Global Communication Specialist
Vistaprint
Montego Bay, St James
04.2018 - 12.2019
- Met deadlines, exceeding expectations and effectively rolling out various communication campaigns to 6 Global sites (Jamaica, India, Tunisia, Germany, Manila, Netherlands).
- Continually maintained and improved company's reputation and positive image in markets served.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Leading, developing and executing internal and external communications plan and tactics.
- Delivering internal communications through a variety of channels, such as intranet, video, audio, email messaging, face-to-face.
- Actively lead and participate in project meetings and work with partners to gather information to formulate communications.
- Write and publish engaging content for internal and external channels, (intranet, website, social media, etc.) and maintain an editorial calendar.
- Developing articles, blog, visual and infographics that complements content and activities in line with the company’s communication standard.
- Understanding the business strategy and positioning to translate it into the impactful communication for the global audience.
- Maintain confidence and protects operations by keeping the information confidential.
- Developing and executing Vistaprint's communication strategy.
Graphic Design Consultant
Vistaprint
Montego Bay, St James
01.2015 - 05.2018
- Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Prepared strategies and proposed concepts for client approval.
- Maintained consistent use of graphic imagery in materials and other marketing outreach.
- Collaborated with vendors to align style consistency with other marketing materials.
- Identified design requirements for each project.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained excellent attendance record, consistently arriving to work on time.
- Increased customer satisfaction by resolving design and product issues.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Engagement Coordinator (Internship)
Vistaprint
Montego Bay, St James
03.2016 - 06.2016
- Responsible for the overall engagement of the Montego Bay center.
- Improve and maintain overall employee engagement by identifying and creatively solving issues that impact staff engagement.
- Delivering recurring, periodic and adhoc events and activities to support the strategic goals of the center.
- Partnered with HR personnel to create and implement employee engagement initiatives to help boost morale.
- Created employee recognition platforms
- Planned staff events eg (staff parties, award ceremonies, road shows and team trips)
Customer Service Representative
Vistaprint
Montego Bay, St James
09.2009 - 03.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Reservation Agent
E-Services Group (Delta Airlines)
Montego Bay, St James
06.2005 - 06.2008
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Resolved various issues and discrepancies for customers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Bachelor of Arts - Integrated Marketing & Communication
University of The West Indies (Pending Degree)
Montego Bay, Jamaica 09.2013 - 11.2022
Caribbean Examination Council (CXC) -
Montego Bay High School
Montego Bay, St James 09.2002 - 07.2004
Mount Alvernia High School
Montego Bay, St James 09.1999 - 07.2002
Skills
Internal / External Communications
Internal communication strategies
Leadership communications
Positive communication skills
PC and Mac platforms
Production layouts
Visual design
Adobe Creative Suite
Graphic design
Accomplishments
- Collaborated with Marketing team at itel to do a global rebranding of the company. Introduced a concept for the new logo, writing and hosting podcasts, and communicating the new brand with the internal audience.
- Temporarily worked in the capacity of an Engagement Manager at itel to revive Employee Engagement. Created an engagement strategy plan, initiated and managed engagement activities.
- Successfully increased employees understanding of Vistaprint's strategy. Survey results showed an increasing from 23% to 68%.
- Hosted Vistaprint's new site opening ceremony in 2013.
Workshops
- Adobe Max 2018 and 2019 Attendee - Participated in various lectures & workshops, geared towards the future of design, marketing, and software.
- Strategy Workshop in The Netherlands - Worked with Vistaprint’s Executive Leaders to plan the company’s strategy and purpose.
References
Serena Godfrey
(General Manager) Advantage Communications
876-878-2915
Damion McKenzie
(Operations Manager) Vistaprint
876-824-8510
Timeline
Executive Assistant
itel
03.2021 - 12.2021
Internal Communication Lead
itel
02.2020 - Current
Global Communication Specialist
Vistaprint
04.2018 - 12.2019
Engagement Coordinator (Internship)
Vistaprint
03.2016 - 06.2016
Graphic Design Consultant
Vistaprint
01.2015 - 05.2018
Bachelor of Arts - Integrated Marketing & Communication
University of The West Indies (Pending Degree)
09.2013 - 11.2022
Customer Service Representative
Vistaprint
09.2009 - 03.2016
Reservation Agent
E-Services Group (Delta Airlines)
06.2005 - 06.2008
Caribbean Examination Council (CXC) -
Montego Bay High School
09.2002 - 07.2004
Mount Alvernia High School
09.1999 - 07.2002