Summary
Work History
Education
Skills
Accomplishments
Professional Attributes
Timeline
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Renee Judine Dawson

Renee Judine Dawson

St. Catherine,Hellshire

Summary

Dedicated and customer-focused professional with extensive experience in financial operations, customer service, and payroll management. Adept at problem-solving, fostering customer relationships, and delivering high-quality service. Strong ability to handle inquiries, resolve discrepancies, and maintain accurate records while ensuring confidentiality.

Work History

Accounting Officer

Sagicor Group Jamaica Ltd
  • Prepared the monthly administrative payroll for Sagicor Investment and weekly payroll for both Sagicor Bank and Investment in a timely manner resulting in payouts being done one or two days prior to the payroll due date.
  • Balanced salary controls ensuring payroll register and salary controls agree.
  • Maintained financial records and prepared monthly payments of non-statutory and statutory (SO1) deductions along with notification listings to respective entities.
  • Uploaded electronic transfer of salaries to financial institutions and other deduction recipients.
  • Reconciled the payroll sub-ledger and general ledger accounts monthly meeting the deadline given by 85% resulting in the general ledger being able to close in time for financial reporting.
  • Improved efficiency of accounts payable and receivable processes, resulting in faster payment collection and vendor payments.
  • Prepared and made payment of annual statutory deductions (SO2) ahead of deadlines, ensuring compliance and avoiding penalties while supporting smooth year-end financial reporting.
  • Prepared P45 and salary particulars for employees who have either resigned or been transferred.
  • Delivered excellent customer service in handling of daily payroll queries and resolving discrepancies for both internal and external customers.

Customer Service Representative

Bank of Nova Scotia
  • Delivered exceptional customer support to local and international clients by resolving banking service inquires through both inbound and outbound calls.
  • Assessed customer needs and recommended suitable financial products, helping them make informed decisions to improve their financial well-being.
  • Fostered strong, trust-based relationships with customers and stakeholders through clear professional and interactive communication.
  • Strong knowledge in understanding the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate.
  • Liaised with other departments to resolve customer issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Accounting Clerk & Cashier Supervisor

Poly Foods Ltd


  • Accounts Receivables – Entered and balanced sales driver sales sheet.
  • Accounts Payables – Reimbursed petty cash imprest, processed payments to various suppliers and creditors, loan financing, reconciled and disbursed petty cash.
  • Prepared monthly and fortnightly payroll respectively uploading ACH transfer to respective bank accounts.
  • Supervised daily operations, ensuring high-quality client service and prompt resolution of customer concerns.
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Reconciled payroll accounts.
  • Recognized for innovative thinking in addressing unexpected challenges and enhancing service workflows.
  • Monitored and ensure cashier daily duties are updated along with assisting if needs be in checking off funds for lodgement to the bank, check off sales driver sales sheet, entering and posting of sales sheet, process journal entries for daily bank lodgements to the general ledger.
  • Prepared all annual returns such as Income Tax, NIS, NHT etc ahead of deadline thus saving the company paying high penalties

Education

Diploma - Business Management

University of The West Indies (Open Campus)

High School Diploma - Business

Meadowbrook High School

Skills

  • Customer Service & Support
  • Conflict Resolution & Problem-Solving
  • Account & Payroll Management
  • Client Relationship Management
  • Communication & Interpersonal Skills
  • Financial Documentation & Record Keeping
  • Microsoft Office Suit (Word, Excel etc) & Payroll Software
  • Skilled in navigating various software platforms and enthusiastic about mastering new tools

Accomplishments

    Actively contributed to a payroll system improvement project that enhanced document validation accuracy and streamlined error resolution processes.

    Supervised team of 5 staff members on a newly implemented time and attendance software being integrated to improve efficiency and accuracy of payroll.

Professional Attributes

  • Strong verbal and written communication skills
  • Ability to work under pressure while maintaining high accuracy
  • Excellent customer service and problem-solving abilities
  • Highly organized, detail-oriented, and adaptable
  • Discreet and able to handle confidential information with integrity

Timeline

Accounting Officer

Sagicor Group Jamaica Ltd

Customer Service Representative

Bank of Nova Scotia

Accounting Clerk & Cashier Supervisor

Poly Foods Ltd

Diploma - Business Management

University of The West Indies (Open Campus)

High School Diploma - Business

Meadowbrook High School
Renee Judine Dawson