Renee Brown
Stony Hill,St. Andrew
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Unitrade Plus Limited
04.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed filing system, entered data and completed other clerical tasks.
- Answers phone calls and directs callers to appropriate personnel, schedules appointments, signs for incoming packages, and assists clients and other visitors.
Administrative Assistant
Minott Janitorial Services Limited
08.2021 - 03.2022
- Organized departmental activities and part took in site visits to prepare bids
- Conducted initial interviews for new janitorial recruits
- Held disciplinary hearings for janitors
- Coordinated and attended off-site janitorial meetings when necessary.
Administrative Assistant
Labels and Boxes
06.2019 - 05.2021
- Managed switchboard operations, welcoming visitors and assisting with calls
- Oversaw check dispatch and handled office supplies procurement
- Organized and filed customer orders, assisting with invoices and deliveries
- Supported managers by inputting production data and assisting with production duties.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Secretary
Plant World Struan Castle Garden
12.2018 - 06.2019
- Provided assistance to clients, addressing inquiries in person, by phone, or email
- Established and executed office protocols to enhance efficiency
- Managed company records to ensure precision, drafting correspondence as necessary
- Reviewed documents, scheduled meetings, organized conference calls, and recorded messages
- Managed administrative duties including filing, copying, and invoicing.
Customer Service Representative
Dollywood Theme Park, Tennessee
05.2018 - 08.2018
- Greeted and seated guests and provided menus
- Managed reservations, ensuring all patrons were accommodated
- Organized seating and briefed the team before service during pre-shift meetings
- Handled guest requests and minor issues, escalating significant concerns to management.
Education
Customer Service Supervisory NVQJ- job certificate -
Heart College of Hospitality
05.2021
Associate Degree in Business Administration -
Jamaica Institute of Management
01.2014
Data Entry Operations NVQJ- Certification Level II & III -
HEART Eastern TVET Institute, Stony Hill
01.2010
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Customer Relations
- Microsoft Office Suite
- Critical Thinking
- Strong Problem Solver
- Documentation and Recordkeeping
- Records Management
- Deadline-oriented
Timeline
Administrative Assistant
Unitrade Plus Limited
04.2022 - Current
Administrative Assistant
Minott Janitorial Services Limited
08.2021 - 03.2022
Administrative Assistant
Labels and Boxes
06.2019 - 05.2021
Secretary
Plant World Struan Castle Garden
12.2018 - 06.2019
Customer Service Representative
Dollywood Theme Park, Tennessee
05.2018 - 08.2018
Customer Service Supervisory NVQJ- job certificate -
Heart College of Hospitality
Associate Degree in Business Administration -
Jamaica Institute of Management
Data Entry Operations NVQJ- Certification Level II & III -
HEART Eastern TVET Institute, Stony Hill
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