Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Affiliations
Languages
Timeline
Hi, I’m

Renea Simpson

Customer Service Supervisor
Spanish Town ,St.Catherine Jamaica

Summary

Due to my efficient work ethics I was promoted within a year working with my previous employer and I was offered four positions at once.

I’ve received countless kudos from customers whom I’ve helped. They’ve expressed that I am very empathetic, I actively listen and I go above and beyond to ensure that their issues are resolved within a timely manner.

My colleagues have voiced their admiration for my drive and support.

My manager expressed appreciation for my warm and people-person demeanor.

My advocates have expressed that I am very reliable, encouraging and knowledgeable.

These are some of the skills which contributed to the success in my career.

Overview

7
years of professional experience
1
Certificate

Work History

Sagility

Customer Service Call Center Supervisor
05.2021 - 07.2024

Job overview

  • Assisted in training new staff on customer service protocols and company policies to ensure a consistent service experience for all customers.
  • Monitored daily operations to identify areas for improvement in service delivery and addressed customer inquiries promptly to enhance satisfaction.
  • Supported management in scheduling shifts and coordinating team activities to maintain optimal staffing levels during peak hours.
  • Collaborated with team members to develop strategies for improving response times and service efficiency during high-volume periods.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Coached employees through day-to-day work and complex problems.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
  • Monitored call center data to assess trends, proactively implementing solutions for identified issues.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Enhanced communication skills of team members, providing advanced training and workshops.
  • Led by example, handling complex customer issues personally to ensure high standards of service.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Completed bi-weekly payroll for 24 employees.

Spanish Town Hospital

Assistant Receptionist
10.2017 - 11.2017

Job overview

  • Managed incoming calls and directed them to appropriate departments, ensuring efficient communication and customer service.
  • Scheduled appointments and maintained organized calendars for multiple staff members, optimizing workflow and time management.
  • Assisted with visitor check-in procedures, enhancing security protocols while providing a welcoming environment for guests.
  • Processed incoming mail and packages, distributing items promptly to ensure timely communication within the office.
  • Developed strong relationships with clients and colleagues through excellent interpersonal skills, resulting in increased trust and collaboration.
  • Maintained an organized filing system for confidential documents, ensuring easy access to important information when needed.
  • Assisted with appointment scheduling for clients, improving overall office organization and time management.
  • Effectively managed front desk operations, ensuring a professional and welcoming environment for all visitors.

Education

Distinction College
Spanish Town, Jamaica

Diploma from Event Management
04.2025

University Overview

Distinction College
Kingston, Jamaica

2 CXC Subjects
06.2019

University Overview

English Literature -3

Information Technology-3

Jonathan Grant High School
Spanish Town, Jamaica

5 CXC Subjects
06.2018

University Overview

English Language-2

Office Administration -2

Principles of Business-3

Social Studies-3

Human and Social Biology-3

City&Guilds Mathematics Level 2-Merit

Skills

Adaptability and flexibility

Certification

Event Management

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Personal development programsWork-life balancePaid time offHealthcare benefitsWork from home optionCareer advancementFlexible work hoursPaid sick leaveTeam Building / Company Retreats

Affiliations

Affiliations
  • Event Management

Languages

English
Advanced (C1)

Timeline

Customer Service Call Center Supervisor
Sagility
05.2021 - 07.2024
Assistant Receptionist
Spanish Town Hospital
10.2017 - 11.2017
Distinction College
Diploma from Event Management
Distinction College
2 CXC Subjects
Jonathan Grant High School
5 CXC Subjects
Renea SimpsonCustomer Service Supervisor