Reneè Lawrence
Lyndale District
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Beach House Bar. Proven ability to enhance guest experiences and foster loyalty through effective problem-solving and team leadership. Detail-oriented with strong time management abilities, consistently maintaining cleanliness and organization in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Barista
Beach House Bar
North Carolina
07.2025 - 09.2025
- Crafted high-quality espresso beverages, ensuring consistency and adherence to recipes.
- Provided exceptional customer service, enhancing guest experience and fostering repeat business.
- Maintained cleanliness and organization of work areas, adhering to health and safety standards.
- Assisted in inventory management, tracking supplies and placing orders as needed.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Developed knowledge of menu items, effectively upselling specialty drinks to customers.
- Collaborated with team members to streamline operations during peak hours for efficiency.
Server
Sanderling Resort
Duck Road North Carolina
05.2025 - 09.2025
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Collaborated with kitchen staff to deliver timely and accurate food orders.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new servers on menu offerings and restaurant policies.
- Responded promptly to guest inquiries, demonstrating strong communication skills.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Customer Service Representative
Bring It In JA
St Ann
01.2022 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Receptionist
Elite Smiles Dental
St Ann
01.2021 - 01.2022
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed incoming calls, directing inquiries to appropriate personnel.
- Scheduled appointments and maintained organized calendar for office staff.
- Processed mail and deliveries, ensuring timely distribution to departments.
- Coordinated with vendors for office supplies and equipment maintenance.
- Supported administrative tasks by filing documents and managing records efficiently.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Bachelor of Science -
Caribbean Maritime University
Kingston Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
Timeline
Barista
Beach House Bar
07.2025 - 09.2025
Server
Sanderling Resort
05.2025 - 09.2025
Customer Service Representative
Bring It In JA
01.2022 - 05.2025
Receptionist
Elite Smiles Dental
01.2021 - 01.2022
Bachelor of Science -
Caribbean Maritime University