Renae Uter
Bartender/ Supervisor
Montego Bay,St. James
Summary
Dynamic Bartender/ Supervisor with a proven track record in customer engagement and team motivation. Expert in task delegation and workplace safety, I fostered strong patron relationships, enhancing repeat business. Trained staff effectively, ensuring high standards of service and compliance, while consistently exceeding guest expectations.
Overview
8
8
years of professional experience
Work History
Bartender Supervisor
The Rum Yard
07.2024 - 05.2025
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Bartender
Holiday Inn Hotel
01.2023 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Advisor Blend & Coffee Specialist
Concentrix (Nespresso)
06.2021 - 04.2023
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Developed strong relationships with clients through regular communication and excellent customer service.
Hotel Reservation Specialist
Hilton Hotels
07.2017 - 11.2019
- Provided exceptional customer service through timely responses to emails, phone calls, chat messages from prospective guests seeking information or assistance with their bookings.
- Managed group bookings effectively while coordinating rooming lists, special requests, billing arrangements for corporate events or large parties.
- Enhanced customer loyalty by delivering personalized recommendations for room types, packages, and amenities.
- Increased customer satisfaction by efficiently managing reservations and addressing guest inquiries.
- Streamlined booking processes for improved efficiency, handling high volumes of calls and online bookings.
Education
Certificate - Mixology
Appleton Academy
St Ann's Bay, Jamaica09-2024
Hospitality
Catholic Vocational Skills Training Program
Mt. Salem Montego Bay, St. James 04-2023
Skills
- Task delegation
- Employee scheduling
- Workplace safety
- Team motivation
- Customer engagement
- Alcohol awareness
Mix of social intellectual, and thrilling activities.
I value connections with others through good convocations, expanding my knowledge through reading, appericateing music and exploring new experiences through adventures.
Languages
English
Timeline
Bartender Supervisor
The Rum Yard
07.2024 - 05.2025
Bartender
Holiday Inn Hotel
01.2023 - 07.2024
Advisor Blend & Coffee Specialist
Concentrix (Nespresso)
06.2021 - 04.2023
Hotel Reservation Specialist
Hilton Hotels
07.2017 - 11.2019
Certificate - Mixology
Appleton Academy
Hospitality
Catholic Vocational Skills Training Program
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