RENAE SAMUELS
St. Catherine,Jamaica
Summary
Skilled Client Relationship Executive with significant background in managing key accounts while ensuring high client satisfaction. Possess strong problem-solving skills, ability to develop strategic relationships, and expertise in delivering tailored solutions that meet client needs. Demonstrated success in fostering long-term relationships, improving customer retention rates, and contributing to business growth.
Overview
15
15
years of professional experience
Work History
Technical Client Relationship Executive
Guardsman Group Ltd
Jamaica, Kingston
07.2021 - Current
- Streamline customer onboarding processes to improve first impressions and long-term satisfaction.
- Drive customer escalations to resolution by engaging directly with clients.
- Prepare and present regular reports on customer relationship activities and outcomes to senior management.
- Communicate effectively with team members to ensure timely response times for customers.
- Maintain accurate records of customer interactions, transactions and comments in the database system.
- Track customer complaints and followed up to ensure resolution was achieved.
Retail Sales Professional
Digicel Jamaica Ltd
Jamaica
04.2010 - 06.2021
- Assisted customers in selecting products that best suited their needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Communicated effectively with co-workers, supervisors, and other personnel as needed.
- Addressed customer questions and concerns regarding products and services.
Education
Certification -
University Of The West Indies
Jamaica08.2018
High School Diploma -
Dunoon Park Technical High School
Jamaica08-2006
Skills
- Client onboarding
- Proficient in Microsoft 365
- Organizational skills
- Effective communication
- Problem-solving abilities
- Multitasking capacity
- Reliability
- Teamwork and collaboration
- Product knowledge
- Analytical thinking
- Conflict resolution
- Interpersonal communication
- Customer retention
- Time management
- Interpersonal skills
Education
Kingston,Jamaica
Contact
8768310695
renaesamuels1@gmail.com
References
References available upon request.
Timeline
Technical Client Relationship Executive
Guardsman Group Ltd
07.2021 - Current
Retail Sales Professional
Digicel Jamaica Ltd
04.2010 - 06.2021
Certification -
University Of The West Indies
High School Diploma -
Dunoon Park Technical High School
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