RENAE SAMUELS
St. Catherine,Jamaica
Summary
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.
Overview
6
6
years of professional experience
Work History
HOSTESS
AC HOTEL
Jamaica
12.2023 - Current
- Warmly welcome guests upon arrival, providing a positive first impression of the hotel
- Escort guests to their table, room, or waiting area, ensuring comfort and prompt seating
- Handle reservations by phone, email, or through the hotel's booking system, ensuring accuracy and efficiency
- Update guest information, manage seating assignments, and confirm reservation details
- Efficiently manage guest flow during peak hours to minimize wait times while maintaining high levels of service
- Ensure the host stand, seating area, and guest areas are clean and well-organized at all times
- Monitor the environment for any issues, such as unclean tables, and promptly resolve them
- Assist with setting up and resetting dining areas or event spaces, ensuring all areas are presentable
SERVER
COURTLEIGH HOTEL & SUITES
Jamaica
03.2019 - 11.2023
- Provided exceptional dining experiences by offering personalized menu recommendations and attending to guests' needs promptly in a fine-dining environment
- Accurately took and processed orders, ensuring guests' special requests and dietary needs were met with precision
- Maintained a clean and organized dining area, ensuring tables were set properly and guests were attended to throughout their meals
- Collaborated with kitchen and bar staff to ensure timely and accurate food and beverage delivery, fostering teamwork and efficiency
- Upsold premium menu items, increasing sales while enhancing the guest experience with wine pairings and dessert recommendations
- Handled guest complaints with professionalism, addressing concerns promptly and ensuring resolution to maintain customer satisfaction
- Exceed guest expectations
Education
Certification -
University Of The West Indies
Jamaica08.2018
High School Diploma -
St. Micheal's Academy
Jamaica08.2017
Skills
- Dining room management
- Dining area maintenance
- Seating coordination
- Strong interpersonal skills
- Seating arrangements
- Customer service expertise
- Table bussing
- Table setting arrangements
- Reservations management
- Server support
- Guest relations
- Food running
- Teamwork and colaboration
Timeline
HOSTESS
AC HOTEL
12.2023 - Current
SERVER
COURTLEIGH HOTEL & SUITES
03.2019 - 11.2023
Certification -
University Of The West Indies
High School Diploma -
St. Micheal's Academy
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