Renae Lewis
Clarendon
Summary
Dynamic professional with a proven track record in customer engagement and policy analysis, exemplified during my tenure at Victoria Mutual Building Society and experience gained at the Ministry of Tourism. Skilled in research and strategic planning, I have significantly enhanced customer satisfaction and contributed to impactful policy development initiatives. My collaborative approach and product knowledge have driven successful project completions and service delivery improvements.
Overview
2
2
years of professional experience
Work History
Channel Ambassador
Victoria Mutual Building Society, VMBS
07.2024 - Current
- Maintained expert-level knowledge of the online banking platform''s functionality to provide accurate and timely assistance for diverse client needs.
- Navigated multiple internal systems simultaneously while assisting customers, demonstrating strong multitasking capabilities.
- Aided in the successful onboarding of new account holders and online banking users through clear guidance and personalized support.
- Enhanced customer satisfaction by minimizing waiting period by channeling individuals from utilizing the teller to the Automated
Banking Machine. - Collaborated with team members to develop best practices for consistent customer service delivery.
Volunteer
Clarendon Drop-In Centre and Night Shelter
09.2022 - 10.2024
- Assisted coordinators at donation drives within the local area, successfully securing clothing items, toiletries, and other essentials for shelter residents.
- Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
- Assisted staff to provide compassionate care for those seeking shelter to ensure their wellbeing.
Intern
Ministry Of Tourism
07.2023 - 08.2023
- Collaborated to develop a training plan for the Canada-CARICOM Expert Development Initiative
(CCEDM) - Researched and developed Policy Brief plans to transform the development impact of tourism
in Negril - Collaborated with team members for successful completion of research projects on time and within budget.
- Participated in regular meetings with project stakeholders for clear communication of progress updates for policy briefs and addressing concerns promptly.
- Performed data entry tasks meticulously, maintaining high levels of accuracy throughout the entire dataset for the Ministry.
Volunteer
Office of Disaster Preparedness and Emergency Management
07.2022 - 08.2022
- Interacted and communicated effectively with various business owners and team members
for completion of the tasks given. - Completed and surpassed the company's target goal in data collection and entry
- Coordinated mentor training sessions to increase knowledge, skills, and effectiveness in supporting other mentees.
Education
Bachelor of Science - International Relations
University of The West Indies
Mona11-2024
Skills
- Research and analysis
- Customer engagement
- Policy analysis
- Product knowledge
- Social work
- Strategic Planning
Timeline
Channel Ambassador
Victoria Mutual Building Society, VMBS
07.2024 - Current
Intern
Ministry Of Tourism
07.2023 - 08.2023
Volunteer
Clarendon Drop-In Centre and Night Shelter
09.2022 - 10.2024
Volunteer
Office of Disaster Preparedness and Emergency Management
07.2022 - 08.2022
Bachelor of Science - International Relations
University of The West Indies
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