Regina Williamson
Kingston, Jamaica
Summary
Offering strong foundation in communication and adaptability, ready to learn and grow in retail environment. Committed to providing excellent customer service and the ability to quickly grasp product knowledge. Ready to use and develop problem-solving and teamwork skills. Eager and driven to utilize my experience and expertise in a fresh setting. Committed to delivering top-notch results and maximizing productivity.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Soho Boutique
06.2024 - 08.2025
- Coordinated daily boutique service operations, including order taking, preparation, and delivery, ensuring timely and accurate service.
- Responsible for the handling of cash as well as processing sales and payments.
- Monitored and reviewed customer feedback, addressing any issues or complaints promptly to enhance customer satisfaction and loyalty.
- Restock and organize merchandise on sales floor.
Retail Sales Associate
Pavilion Jewellers
12.2021 - 09.2023
- Greeted customers as they entered the store to provide a welcoming atmosphere.
- Provided detailed information about jewellery pieces and sets and recommendations, enhancing the customer experience.
- Managed point of sale and executed accuracy by checking cash sales purchases and returns.
- Resolved customer complaints and issues in a timely manner to meet customer satisfaction and sales targets.
Customer Service Representative
Fashion Flames
01.2021 - 10.2021
- Proactively informed customers of relevant deals,
promotions, and special offers, assisting with placement
of orders, processing refunds, and facilitating seamless
exchanges. - Provided excellent customer care by responding to
requests, assisting with product selection such as jewelry, clothing, hair/hair products, etc, and handling ordering functions.. - Implemented and maintained inventory control procedures, including ordering supplies and managing stock.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services..
Brand Ambassador/Salesperson
Sutherland Global
11.2019 - 09.2020
- Resolved complex issues for customers, ensuring quick and satisfactory resolutions to account queries and online
hurdles. - Delivered exceptional customer service by promptly addressing inquiries and providing detailed information on
banking products and services. - Connect hundreds of customers to quality products daily.
- Maintained a level of accuracy and professionalism while assisting customers, resulting in positive feedback and
satisfied clients.
Education
Associate of Arts - Business Administration And Management
Heart Trust NTA
Skills
- Customer Engagement
- Team Work
- Problem Solving
- Detail Oriented
Languages
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Timeline
Retail Sales Associate
Soho Boutique
06.2024 - 08.2025
Retail Sales Associate
Pavilion Jewellers
12.2021 - 09.2023
Customer Service Representative
Fashion Flames
01.2021 - 10.2021
Brand Ambassador/Salesperson
Sutherland Global
11.2019 - 09.2020
Associate of Arts - Business Administration And Management
Heart Trust NTA