Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Regina Williamson

Kingston, Jamaica

Summary

Offering strong foundation in communication and adaptability, ready to learn and grow in retail environment. Committed to providing excellent customer service and the ability to quickly grasp product knowledge. Ready to use and develop problem-solving and teamwork skills. Eager and driven to utilize my experience and expertise in a fresh setting. Committed to delivering top-notch results and maximizing productivity.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate

Soho Boutique
06.2024 - 08.2025
  • Coordinated daily boutique service operations, including order taking, preparation, and delivery, ensuring timely and accurate service.
  • Responsible for the handling of cash as well as processing sales and payments.
  • Monitored and reviewed customer feedback, addressing any issues or complaints promptly to enhance customer satisfaction and loyalty.
  • Restock and organize merchandise on sales floor.

Retail Sales Associate

Pavilion Jewellers
12.2021 - 09.2023
  • Greeted customers as they entered the store to provide a welcoming atmosphere.
  • Provided detailed information about jewellery pieces and sets and recommendations, enhancing the customer experience.
  • Managed point of sale and executed accuracy by checking cash sales purchases and returns.
  • Resolved customer complaints and issues in a timely manner to meet customer satisfaction and sales targets.

Customer Service Representative

Fashion Flames
01.2021 - 10.2021
  • Proactively informed customers of relevant deals,
    promotions, and special offers, assisting with placement
    of orders, processing refunds, and facilitating seamless
    exchanges.
  • Provided excellent customer care by responding to
    requests, assisting with product selection such as jewelry, clothing, hair/hair products, etc, and handling ordering functions..
  • Implemented and maintained inventory control procedures, including ordering supplies and managing stock.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services..

Brand Ambassador/Salesperson

Sutherland Global
11.2019 - 09.2020
  • Resolved complex issues for customers, ensuring quick and satisfactory resolutions to account queries and online
    hurdles.
  • Delivered exceptional customer service by promptly addressing inquiries and providing detailed information on
    banking products and services.
  • Connect hundreds of customers to quality products daily.
  • Maintained a level of accuracy and professionalism while assisting customers, resulting in positive feedback and
    satisfied clients.

Education

Associate of Arts - Business Administration And Management

Heart Trust NTA

Skills

  • Customer Engagement
  • Team Work
  • Problem Solving
  • Detail Oriented

Languages

English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)

Timeline

Retail Sales Associate

Soho Boutique
06.2024 - 08.2025

Retail Sales Associate

Pavilion Jewellers
12.2021 - 09.2023

Customer Service Representative

Fashion Flames
01.2021 - 10.2021

Brand Ambassador/Salesperson

Sutherland Global
11.2019 - 09.2020

Associate of Arts - Business Administration And Management

Heart Trust NTA
Regina Williamson