Rebecca Budhoo Matthews
Spanish Town,Jamaica
Summary
Dynamic sales professional with a proven track record, adept at client retention and relationship building. Skilled in problem-solving and digital proficiency, I consistently exceed customer satisfaction targets while managing a diverse portfolio. Recognized for innovative solutions that enhance operational efficiency and drive business growth.
Overview
15
15
years of professional experience
Work History
Sagility Jamaica
05.2024 - 03.2025
- Negotiate a 3% price reduction in contract with food and beverage providers such as National and Wisynco
- Successfully Assist with Stock taking and inventory Management to supply Sagility’s 500 staff
- Consistently track Expenses
Sales Representative
Sagicor Life Jamaica
01.2021 - 05.2024
- Successfully manage a portfolio of over 100 clients proactively addressing their insurance needs and providing tailored coverage solutions while maintaining a 90% client retention rate
- Develop and nurture relationship with key stakeholders such as Financial advisors, real estate agents to generate referrals and increase business opportunities
- Consistently exceed customer satisfaction targets through communication and pro-active problem-solving
- First advisor in the branch to earn a bonus in the first four months of work
Document and Mail Management Supervisor
Accountant Generals Department
01.2012 - 01.2021
- Successfully implemented a Mail Management System which allows for the monitoring of all mails received and sent from the department
- Applied knowledge of EXCEL to develop and maintain a data base of over 6,550 Records
- Collaborated with five officers to successfully file a total of 26,738 backlog correspondences in 2015
- Assisted with the development and implementation of an Enterprise Content Management (ECM) which allows for the scanning, importing and exporting of both files and loan agreement received in the department
- Coach and elevate team members to consistently achieve superior performance results
Legal Clerk (National Youth Service)
Spanish Town Hospital
01.2010 - 01.2011
- Collaborated with the law firm King & Kinghorn to ensure the timely submission of medical certificates
- Implemented an Alphanumeric record filing system
- Organize and File all dockets pulled for Research and action
- Filed and indexed a total of 3000 backlog correspondence
Education
BA - Language Communication and Society
University of The West Indies
03.2025
Customer Service Excellence -
TPDCO
01.2015
Records and Information Management -
University of the West Indies
01.2014
Supervisory Management -
University of the West Indies, Open Campus
01.2014
Caribbean Secondary Education Certificate -
School of Excellence
01.2014
Caribbean Secondary Education Certificate -
Jonathan Grant High School
01.2010
Skills
- Filing and information management systems
- Problem - Solving and Adaptability
- Time Management and Organization
- Self Motivation
- Digital Proficiency
- Customer Service Excellence
- Effective communication
- Customer retention
- Prospecting skills
BEHAVIORAL COMPETENCES
- Customer focused: Will go the ‘extra mile’ to solve problems and meet the customer’s legitimate needs or requirement.
- Detailed oriented: Passionate about getting things ‘right the first time’ and eliminating errors.
- Team player: Committed to the idea of collaboration and working with others to achieve common goals.
- Initiative: Will assess a situation and take ownership where necessary in the absence of an authority figure.
- Communication: I possess great Communication skills both verbally and Written.
SPECIAL INTEREST
- Jonathan Grant High School Past Students Association - 01/01/10 – Present
- A lover of travelling, Languages and Culture.
REFERENCES
- Mr. Ackeem Brown, Manager - Sagicor Life Jamaica, 876-841-2468
- Mr. Tevinn Farquharson, Facilities Department - Sagility Jamaica, 876-338-8428
Timeline
Sagility Jamaica
05.2024 - 03.2025
Sales Representative
Sagicor Life Jamaica
01.2021 - 05.2024
Document and Mail Management Supervisor
Accountant Generals Department
01.2012 - 01.2021
Legal Clerk (National Youth Service)
Spanish Town Hospital
01.2010 - 01.2011
BA - Language Communication and Society
University of The West Indies
Customer Service Excellence -
TPDCO
Records and Information Management -
University of the West Indies
Supervisory Management -
University of the West Indies, Open Campus
Caribbean Secondary Education Certificate -
School of Excellence
Caribbean Secondary Education Certificate -
Jonathan Grant High School
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