RAYVON PENNANT
Johnson Hill,Hellshire
Summary
Driven and dedicated professional with a strong emphasis on interpersonal skills, hard work, and a willingness to learn. Committed to contributing to the achievement of company goals by delivering high-quality services and providing valuable team support. Aiming to make a positive impact and drive success within the organization by leveraging abilities and commitment.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Sutherland Global
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Technical Support Agent
Ibex Global Jamaica
09.2022 - 03.2024
- Optimised customer experience by tailoring responses to individual needs
- Handled high call volumes with accuracy and efficiency for optimum productivity
- Got promoted to (2nd lvl Technical Support Agent)
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
Delivery driver
Universal Couriers
01.2021 - 12.2021
Production Worker
Exceptional Maintenance Limited
08.2020 - 12.2020
- Duties were to ensure that the products are being sorted properly for shipment.
Phone Technician Social Media Marketer
Fixit Ja
10.2019 - 07.2020
- Delivered exceptional customer service by proactively listening to concerns and answering questions
- Cleaned work areas and equipment to maintain faultless hygiene standards
- Diagnose and repair cell phone hardware and software issues
- Replace damaged or malfunctioning components such as screens, batteries, and charging ports.
- Stayed up-to-date on industry trends and emerging technologies, enhancing ability to address customer needs effectively.
Customer Service Representative
New Budget Supplies
06.2017 - 08.2019
- Confirmed with vendors receipt of purchase orders.
Education
High School Diploma -
Greater Portmore High School
07.2018
Skills
- Quick Learner
- Easy to work with
- Technology Literate
- Social media Marketing
- Customer Service Expert
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
References
- Jermain Bagaloo | Business Owner | White Waters, St. Catherine, Jamaica | (876) 450-3218
- Paster Hiberts | Justice Of The Piece | Old Habour, Jamaica | (876) 429 - 7603
Timeline
Customer Service Representative
Sutherland Global
08.2024 - Current
Technical Support Agent
Ibex Global Jamaica
09.2022 - 03.2024
Delivery driver
Universal Couriers
01.2021 - 12.2021
Production Worker
Exceptional Maintenance Limited
08.2020 - 12.2020
Phone Technician Social Media Marketer
Fixit Ja
10.2019 - 07.2020
Customer Service Representative
New Budget Supplies
06.2017 - 08.2019
High School Diploma -
Greater Portmore High School
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