Rayjay Mitchell

Proven Customer Care Consultant at Amazon, adept in Microsoft Office and maintaining composure in challenging situations. Excelled in analyzing customer feedback to drive departmental improvements and facilitated cross-departmental collaborations for swift issue resolution. Demonstrated exceptional follow-up and conversation skills, enhancing client satisfaction and service efficiency.

Being affiliated with Amazon Customer Service typically involves helping customers with a wide range of inquiries, including order tracking, returns, refunds, account issues, and product information. It can be a fast-paced job, as Amazon is one of the largest e-commerce platforms globally, so representatives handle a high volume of inquiries daily.

Some aspects of the role include:

• Problem-solving: You’ll need to find quick solutions to customer issues while maintaining a friendly and helpful attitude.
• Communication: Strong communication skills are essential to clearly explain resolutions to customers, both in written and verbal forms.
• Multitasking: Managing several cases or customers simultaneously can be challenging, but it keeps things dynamic.
• Training & Tools: Amazon provides tools and training to help its customer service agents, including scripts, resources, and advanced technology to assist customers more effectively.
• Work Environment: Some customer service reps work from call centers, while others may work remotely.

i can work over time giving the chance or opportunity

me and my friends tried to develop a game on the unreal engine plat form i was stationed to deal with graphic's engineering and animation it involves great communication skills to work in a group of 6 people but we managed to create a beta of the game but it turned out to be a flop because we was too low budget and we had way too many bugs