Summary
Overview
Work History
Education
Skills
Accomplishments
Special Achievements
References
Timeline
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Rasia Robinee Michelle Reid

Thornton,St Elizabeth

Summary

Highly efficient and self-motivated, professional, dedicated to excelling in duties and earning the respect of colleagues and managers. Focused on self-growth and charting a successful career path. Over 6 years of experience as a seasoned communications and support professional, successfully liaising with management, operational experts, and clients. Honed ability to effectively communicate and collaborate with diverse stakeholders.

Overview

13
13
years of professional experience

Work History

Tour Guide

Joy Spence Appleton Estate Rum Experience
09.2017 - Current

Company Overview: The Joy Spence Appleton Estate Rum Tour was opened in 1988 to showcase the Appleton Estate Jamaica Rum brand to visitors to the island.

  • Ensure tour areas & facilities are prepared for daily tours
  • Describe tour points of interest to guests and respond to questions
  • Monitor guests' activities to ensure compliance with established tour regulations and safety practices
  • Prepare Tour Guide's daily tour report
  • To keep abreast with current information on developments in the Hospitality & Tourism Industry particularly in areas of responsibility
  • To assist in planning and preparation of the future growth of the company
  • Perform all duties in a safe & proper manner and in accordance with safety regulations
  • Undertake any other job-related duties that may be allocated from time to time consistent with the nature of the post

Emergency Medical Technician, 2018

  • Assist internal or external guest when there is a medical emergencies
  • Ensure First Aid is update with Health Standards
  • Summit incident reports when needed.
  • Provide basic life support and patient care
  • Medication ordering and stock taking.

Promotion of the Appleton blends in Cuba - Sept 2019.

Team Lead 2021

  • Made tour schedule
  • Delegated task and responsibilities
  • Comprised final Guest arrival reports

Cashier/Counter Associate

Citarella
Southampton, USA
06.2016 - 09.2016

Company Overview: An ultimate Gourmet Market that specializes in seafood fresh from the fishing boats, prime meats that have been aged in-house for 21 days, a carefully curated selection of fresh produce, chef-prepared dishes, handmade pastries, and an exceptional collection of Citarella-brand products.

  • Handled Money
  • Served and assisted customers at the counter explaining the products, flavour, taste and preparation
  • Maintained and stocked product in displays
  • Product dating and inventory control
  • Maintained clean and organized work station and surrounding areas
  • Followed all guidelines and procedures as outlined in the health and safety policy

Cashier

Kmart-Bridgehampton Commons
Bridgehampton, USA
07.2015 - 09.2015

Company Overview: This is a big chain department store that provides families with everyday products

  • Answered customers queries
  • Handled money
  • Packed and kept area clean

Hostess

Harlow East
Sag Harbor, USA
07.2015 - 09.2015

Company Overview: Harlow was a restaurant that offered fresh seafood to guests while seated in view of a waterfront at the Hampton's outpost to Harlow NYC

  • Used the Open Table system to make reservations
  • Created a memorable dining experience for quests
  • Managed seating and reservations
  • Made reservations via the telephone

Cashier

Waldbaums
Southampton, USA
06.2015 - 09.2015

Company Overview: Waldbaums is a major grocer, with locations dotted throughout the Greater New York Metropolitan Area

  • Handled Money
  • Stocked and Packed goods
  • Provided quality customer service

Cashier

Uncle Sam's Convenience Store
Odessa, USA
06.2014 - 09.2014

Company Overview: Uncle's Convenience Stores is a chain of Gas Stations/Convenience Stores in West Texas offering competitive pricing and convenience all in one location

  • Handled Money
  • Tallied reports
  • Stocked and Packed
  • Used FIFO (first in, first out) and LIFO (last in, first out) methods of storage
  • Monitored incoming calls
  • Ensured the cleanliness of facilities

Presiding Officer and Poll Clerk

Local and General Election
12.2011 - 03.2012

Company Overview: Formal decision-making process by which a population chooses an individual to hold public office

  • Ensured that all electors were treated impartially and with respect
  • Maintained the secrecy of the ballot
  • Supervised the Poll Clerk at the polling station
  • Set up and organized the layout of allocated rooms
  • Checked and marked electors' electoral numbers in the register of electors and on the corresponding numbers lists
  • Issued ballot papers to voters

Team Liaison

Excelsior Community College
10.2013

Company Overview: Tertiary institution that offers a holistic experience, dedicated to intellectual, moral, social and physical development of their students

  • Directed and communicated with guests
  • Seated and answered guests queries

Clerical Assistant

Dispute Resolution Foundation
07.2012

Company Overview: Works closely with the Government of Jamaica to advocate, train and deliver related services in support for Justice, Peace & Development

  • Filed, typed and organized documents
  • Monitored incoming calls

Education

Certificate - Supervisory Management (General)

Northern Caribbean University
10.2022

Certificate - Emergency Medical Technician Training

University of the West Indies
09.2020

BSc. Degree (Hons) - Tourism, Hospitality & Entertainment Management

Excelsior Community College School of Tourism, Hospitality and Entertainment Management
07.2017

Associate Degree - Tourism, Hospitality & Entertainment Management

Excelsior Community College School of Tourism, Hospitality and Entertainment Management
07.2015

High School - C.X.C., C.A.P.E.

Wolmer's Trust High School for Girls
05.2012

Skills

  • Team motivation
  • Business Awareness
  • Technical understanding
  • Relationship Management
  • Verbal and written communication

Accomplishments

  • Principal's Award - Academic Excellence, 11/01/14
  • Certificate - Academic Excellence, 11/01/15
  • Certificate - Emergency Medical Technician Training, 09/01/20
  • Certificate – Basic Life Support, 11/01/21
  • Certificate - Supervisory Management (General), 10/01/22

Special Achievements

  • Trophy - 3rd place - Most Outstanding Student for Customer Service yr 1, 04/01/14
  • Special Award - Most Understanding Customer Service Student, 04/01/14
  • Certificate - Exemplary Customer Service Attitude, 04/01/14
  • Certificate - Team Jamaica, 04/01/14
  • Certification - Texas & Beverage Commission (TABC) Seller Training, 06/01/14
  • St. John Ambulance Certification - First Aid & CPR (Including Pediatric First Aid), 11/01/16
  • Food Handler's Permit, 03/01/17
  • Certificate of Participation - Presenting at the 5th annual Research Day, 03/01/17
  • Certificate of Recognition - Team Leader, 04/01/17
  • Certificate of Recognition - Most Supportive Student, 04/01/17
  • The Principal's Award - Most Outstanding Student - Bachelor's Degree - School of Tourism Hospitality & Entertainment Management, 10/01/17
  • The Myra Powell-Pusey Trophy - Most Outstanding Student - Bachelor's Degree – School of Tourism Hospitality & Entertainment Management, 10/01/17
  • The Maxleen Lyons Trophy – Most Outstanding Student – Bachelor's Degree- Off-Site Campus, 10/01/17
  • Certificate of participation - Customer Service (TPDco), 10/11/17
  • Certificate of Completion - JWN Academy Spirits + Wines Management - RUMS - Induction & Discovery Level 1, 11/30/17
  • Identification - Cognitive and Skills Evaluations in accordance with the curriculum of the American Heart Association basic life Support Programme (CPR & AED), 02/21/18
  • Certificate of Achievement - Pre-Hospital Emergency Medical Services Training Programme - Dept. of Surgery, U.W.I. Mona Campus, Ja. - Certified as an Emergency Medical Technician, 04/01/18
  • Certificate - Jamaica Fire Brigade - Safety monitoring/Fire Warden, 05/15/18
  • Certificate - Rum Advance (Level 2), 09/01/18
  • Certificate - Jamaica Red Cross - First Aid Adult, Infant & Child - Cardiopulmonary Resuscitation (CPR), 10/01/19
  • Certificate of Achievement - Pre-Hospital Emergency Medical Services Training Programme - Dept. of Surgery, U.W.I. Mona Campus, Ja., 09/01/20
  • Certified as an Emergency Medical Technician, 2020
  • Certificate - TPDCo (Third Place Presenter and Best Overall Tour Guide), 2020
  • NCTVET - Banqueting Service/Function Server, 01/20/21
  • Certificate of Achievement - Customer Experience Improvement, 02/09/21
  • Certificate of Participation - Strategies for delivering legendary guest care (Customer Service Academy of Ja), 07/19/21
  • BLS - Heart Foundation Ja, 11/03/21

References

References available upon request.

Timeline

Tour Guide

Joy Spence Appleton Estate Rum Experience
09.2017 - Current

Cashier/Counter Associate

Citarella
06.2016 - 09.2016

Cashier

Kmart-Bridgehampton Commons
07.2015 - 09.2015

Hostess

Harlow East
07.2015 - 09.2015

Cashier

Waldbaums
06.2015 - 09.2015

Cashier

Uncle Sam's Convenience Store
06.2014 - 09.2014

Team Liaison

Excelsior Community College
10.2013

Clerical Assistant

Dispute Resolution Foundation
07.2012

Presiding Officer and Poll Clerk

Local and General Election
12.2011 - 03.2012

Certificate - Supervisory Management (General)

Northern Caribbean University

Certificate - Emergency Medical Technician Training

University of the West Indies

BSc. Degree (Hons) - Tourism, Hospitality & Entertainment Management

Excelsior Community College School of Tourism, Hospitality and Entertainment Management

Associate Degree - Tourism, Hospitality & Entertainment Management

Excelsior Community College School of Tourism, Hospitality and Entertainment Management

High School - C.X.C., C.A.P.E.

Wolmer's Trust High School for Girls
Rasia Robinee Michelle Reid