Rasheda Mitchell
1 Hillsdown Drive, Meadowvale,St. Catherine
Summary
Energetic Sales Support Specialist focused on enabling strong distribution sales by skillfully handling administrative needs. Successful at managing sales tracking tools and creating informative reports. Polished in identifying market trends to help sales professionals make strategic decisions and continue capturing business.
Overview
18
18
years of professional experience
Work History
Key Accounts Sales Support Specialist
Packmart International Ltd
01.2023 - 12.2023
- Contributed to the purchasing of products from local and international suppliers.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Assisted customers with sales needs such as inventory and shipping questions.
- Received and organized vendors samples for use by sales team.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Developed and maintained relationships with key accounts and existing customers.
- Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Improved order processing efficiency by maintaining accurate records in CRM systems and tracking customer interactions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Military Pharmacy Technician
Jamaica Defence Force - JDF
01.2020 - 01.2023
- Counted and labeled prescriptions with correct item and quantity.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Procurement Clerk (Pharmaceutical and Medical Supplies)
JDF Pharmacy Stores - JDF
11.2020 - 07.2021
- Resolved issues related to invoicing discrepancies and delivery delays, maintaining strong vendor relationships.
- Developed and maintained a comprehensive database of preferred vendors, enhancing supplier selection efficiency.
- Optimized inventory levels by implementing accurate forecasting techniques and minimizing stockouts.
- Contributed to continuous improvement initiatives within the procurement department by identifying inefficiencies and suggesting process enhancements.
Pharmacy Technician Contractor
National Health Fund
01.2019 - 01.2020
- Proficiently and effectively processed prescriptions using PIMS
- Correctly pre-processed and processed prescriptions from the NHF Quick Prescript App
- Liaise with other units (Hospitals and Health Centers) in handling queries concerning patients’ medication
- Updating patients regarding the status of their prescription and or availability of medication via text messages or telephone calls
Customer Care Agent
Scotiabank Call Centre
02.2016 - 01.2020
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
- Mentored new hires on company policies, procedures, and best practices in providing exemplary customer support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed strong relationships with key accounts, leading to increased client retention rates.
Reservations and Ticketing Agent
Fly Jamaica Airways Limited
11.2014 - 02.2016
- Increased repeat business by building rapport with customers and providing exceptional service.
- Kept current on airline policies and procedures to provide accurate information to passengers at all times.
- Cross-trained in multiple areas of ticketing operations to provide versatile support during peak periods or employee absences.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints
Customer Service Agent
Caribbean Airlines Limited
11.2010 - 04.2012
- Addressed customer account discrepancies and concerns.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Administrative Assistant & Customer Support Agent
Caribbean Airlines
09.2009 - 10.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Business Administrator
Kabana Restaurant & Garden Bar
11.2008 - 02.2009
- Oversaw process improvement initiatives.
- Fostered strong rapport with clients, vendors, and stakeholders through consistent follow-up and communication.
- Translated business priorities into implementable actions.
- Drove specification, scheduling, status and review processes.
Customer Service Representative/Freight Clerk
Adolph Levy & Bros. Limited
06.2007 - 11.2008
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Accounts Receivables/Customer Service Representative
ANI Cargo Services Limited
07.2005 - 05.2007
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Collaborated with team members to develop best practices for consistent customer service delivery
Education
Pharmacy Technician Certificate -
AAIMS Alliance Health Division
12.2018
BBA - Finance, International Business
University of Technology
11.2010
Caribbean Examination Council -
Dunoon Technical High School
12.2004
Skills
- MS Word, Excel, Access, PowerPoint
- Data Management - CRM Software
- Pharmacy Software - HIMS, PIMS
- Accounting Software - Accpac, Peachtree, Sage-300, Quickbooks, SAP
- Attention to Detail
- Adaptability and Flexibility
- Customer Engagement
- Cross-selling techniques
- Account Servicing
Affiliations
- Member, Jamaica Restoration BreakThrough Ministries, Portmore
- Volunteer, various community projects and school PTA
References
Available upon request
Timeline
Key Accounts Sales Support Specialist
Packmart International Ltd
01.2023 - 12.2023
Procurement Clerk (Pharmaceutical and Medical Supplies)
JDF Pharmacy Stores - JDF
11.2020 - 07.2021
Military Pharmacy Technician
Jamaica Defence Force - JDF
01.2020 - 01.2023
Pharmacy Technician Contractor
National Health Fund
01.2019 - 01.2020
Customer Care Agent
Scotiabank Call Centre
02.2016 - 01.2020
Reservations and Ticketing Agent
Fly Jamaica Airways Limited
11.2014 - 02.2016
Customer Service Agent
Caribbean Airlines Limited
11.2010 - 04.2012
Administrative Assistant & Customer Support Agent
Caribbean Airlines
09.2009 - 10.2010
Business Administrator
Kabana Restaurant & Garden Bar
11.2008 - 02.2009
Customer Service Representative/Freight Clerk
Adolph Levy & Bros. Limited
06.2007 - 11.2008
Accounts Receivables/Customer Service Representative
ANI Cargo Services Limited
07.2005 - 05.2007
Pharmacy Technician Certificate -
AAIMS Alliance Health Division
BBA - Finance, International Business
University of Technology
Caribbean Examination Council -
Dunoon Technical High School
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