Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
RAPHEALIA BECKFORD

RAPHEALIA BECKFORD

Mandeville,Jamaica

Summary

Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.

Overview

17
17
years of professional experience

Work History

ONBOARDING PROJECT MANAGER

Bravo Store Systems
05.2019 - Current
  • Overseeing the entire project onboarding process, ensuring a smooth transition for new clients and projects. Building strong relationships with clients, understanding their needs, and providing comprehensive training and support.

CONSULTANT

Sutherland Global Services
02.2014 - 12.2015
  • Answered incoming calls in a professional, courteous and timely manner.
  • Provided customer service to callers by answering questions and providing requested information.
  • Utilized computer software to record caller's inquiries and complaints.
  • Provided technical support when needed for troubleshooting problems on the phone.

NEWS REPORTER/PRODUCER

Northern Caribbean University Media Group
01.2012 - 01.2014
  • Monitored trends in social media platforms to identify potential topics for coverage.
  • Developed story ideas for live broadcasts and prepared scripts for on-air delivery.
  • Researched topics for news stories, conducted interviews with sources, and gathered facts.

TEACHER ASSISTANT

Catherine Hall Infant, Primary & Special Education School
01.2011 - 01.2012
  • Assisted in the development and implementation of lesson plans.
  • Provided instructional support to teachers in accordance with established curriculum guidelines.
  • Assisted in the supervision of students during recess, lunch, and other activities.
  • Organized classroom materials, including books, supplies, and equipment.

CLERICAL ASSISTANT

Granville Training Centre (HEART/NTA)
01.2010 - 01.2011
  • Assisted with filing documents and maintaining records.
  • Answered phone calls and directed them to the appropriate personnel.
  • Scheduled meetings and appointments for department heads.
  • Managed incoming and outgoing mail correspondence.

CLERICAL ASSISTANT

Kenilworth HEART Academy
01.2008 - 01.2010
  • Assisted with filing documents and maintaining records.
  • Answered phone calls and directed them to the appropriate personnel.
  • Scheduled meetings and appointments for department heads.
  • Managed incoming and outgoing mail correspondence.

Education

BA EARLY CHILDHOOD EDUCATION -

NORTHERN CARIBBEAN UNIVERSITY
09.2024

CARIBBEAN EXAMINATION COUNCIL (CXC) -

MOUNT ALVERNIA HIGH EVENING SCHOOL
12.2012

NCTVET TRAINING -

KENILWORTH HEART ACADEMY
12.2009

CARIBBEAN EXAMINATION COUNCIL (CXC) -

MUSCHETTE HIGH SCHOOL
12.2008

Skills

  • Onboarding Project Management
  • Consulting
  • News Reporting/Producing
  • Level 1 Technical Support
  • Customer Service
  • Telephone Operation
  • Sales (up-selling, cross-selling)
  • Teaching Assistant
  • Special Education
  • Clerical Assistance
  • Data Collection and Entry
  • Front Desk Operation
  • Business Administration

References

  • Mr. Damion Francis, Career Development Officer, HEART Trust/NTA, Montego-Bay, St. James, 876 4418964
  • Ms. Nadeen Campbell, Manager, News Department, NCU FM Media Group, Northern Caribbean University, Mandeville, Manchester, 439-1074

Timeline

ONBOARDING PROJECT MANAGER

Bravo Store Systems
05.2019 - Current

CONSULTANT

Sutherland Global Services
02.2014 - 12.2015

NEWS REPORTER/PRODUCER

Northern Caribbean University Media Group
01.2012 - 01.2014

TEACHER ASSISTANT

Catherine Hall Infant, Primary & Special Education School
01.2011 - 01.2012

CLERICAL ASSISTANT

Granville Training Centre (HEART/NTA)
01.2010 - 01.2011

CLERICAL ASSISTANT

Kenilworth HEART Academy
01.2008 - 01.2010

BA EARLY CHILDHOOD EDUCATION -

NORTHERN CARIBBEAN UNIVERSITY

CARIBBEAN EXAMINATION COUNCIL (CXC) -

MOUNT ALVERNIA HIGH EVENING SCHOOL

NCTVET TRAINING -

KENILWORTH HEART ACADEMY

CARIBBEAN EXAMINATION COUNCIL (CXC) -

MUSCHETTE HIGH SCHOOL

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