Ranise Crooks
Savanna-La-Mar,Jamaica
Summary
Versatile administrative and customer service professional with over five years of experience as a virtual assistant, dispatcher, and customer service representative. Skilled in inbound/outbound calling, lead generation, cold calling, appointment setting, and sales support across remote and office-based environments. Strong background in CRM systems, client communications, and process coordination. Recognized for resolving client issues quickly, meeting call and sales targets, and supporting operational efficiency, seeking opportunities in customer service, sales support, executive assistance, or administrative roles.
Overview
8
8
years of professional experience
Work History
Virtual Assistant / Dispatcher
GI Junk Removal
10.2024 - 05.2025
- Coordinated daily dispatch routes, improving scheduling efficiency and client response times.
- Managed invoicing, payments, and client communications with 100% accuracy.
- Handled inbound/outbound client calls for scheduling and service updates.
- Created progress reports and maintained updated contact databases.
Sales Representative / Appointment Setter
Calls Experts / Insurance Supermarket
06.2024 - 11.2024
- Conducted cold calls, outbound sales, and lead generation to qualify clients for insurance consultations.
- Scheduled appointments and performed live transfers to licensed agents.
- Consistently met daily/weekly appointment setting and call quality benchmarks.
- Maintained detailed records in CRM systems to track conversion rates.
Peer Advisor / Technical Support
BYU-Idaho
08.2023 - 09.2024
- Provided support through inbound calls, chat, and email, resolving 90% of inquiries on first contact.
- Scheduled academic advising sessions and coordinated with faculty for student support.
- Guided students in accessing online academic and technical resources.
Customer Service Representative
WFH Collective Solutions
09.2023 - 12.2023
- Handled inbound customer service calls related to orders, accounts, and billing.
- Documented all interactions in CRM to ensure accurate issue tracking.
- Consistently met KPIs for call handling time and resolution rates.
Care Coordinator / Screener
Care Solace
12.2021 - 07.2022
- Managed outbound calls to match clients with suitable mental health providers.
- Developed care plans and referrals while managing sensitive crisis communications.
- Tracked client progress and maintained confidential case records.
Customer Service Representative
Conduent Montego Bay
08.2021 - 12.2021
- Assisted UPS customers via inbound calls with tracking, delivery, and complaints.
- Resolved issues efficiently and escalated unresolved cases as needed.
Operations Assistant
JN Bank
11.2019 - 12.2021
- Supported branch operations including petty cash management and ATM balancing.
- Assisted in customer service functions and escalated inquiries to senior staff.
- Produced financial reports and ensured compliance with operational procedures.
Mobile Member Service Officer / Teller (Part-Time)
JN Bank
09.2017 - 11.2019
- Processed deposits, withdrawals, and account inquiries.
- Promoted bank products and supported mobile sales initiatives.
Education
Pathway Certificate - General Studies
BYU-Idaho Online
Online01.2017
Supervisory Management - Courses Completed
University of The West Indies, Mona
Jamaica12-2013
Caribbean Secondary Education Certificate (CSEC) - Principles of Business, Principles of Accounts, Office Administration, Social Studies, English Language, EDPM
Godfrey Stewart High School
Jamaica01.2012
Skills
- Virtual Assistance & Remote Support
- Dispatching & Appointment Scheduling
- Inbound & Outbound Calls
- Cold Calling & Lead Generation
- Sales Support & Appointment Setting
- Customer Service & Client Relations
- CRM & Ticketing Systems (Freshdesk, Salesforce)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Data Entry, Reporting & Recordkeeping
- Email & Calendar Management
- Time Management & Multitasking
- Data entry
- Invoicing accuracy
- CRM management
- Call handling
References
Available upon request
Timeline
Virtual Assistant / Dispatcher
GI Junk Removal
10.2024 - 05.2025
Sales Representative / Appointment Setter
Calls Experts / Insurance Supermarket
06.2024 - 11.2024
Customer Service Representative
WFH Collective Solutions
09.2023 - 12.2023
Peer Advisor / Technical Support
BYU-Idaho
08.2023 - 09.2024
Care Coordinator / Screener
Care Solace
12.2021 - 07.2022
Customer Service Representative
Conduent Montego Bay
08.2021 - 12.2021
Operations Assistant
JN Bank
11.2019 - 12.2021
Mobile Member Service Officer / Teller (Part-Time)
JN Bank
09.2017 - 11.2019
Pathway Certificate - General Studies
BYU-Idaho Online
Supervisory Management - Courses Completed
University of The West Indies, Mona
Caribbean Secondary Education Certificate (CSEC) - Principles of Business, Principles of Accounts, Office Administration, Social Studies, English Language, EDPM
Godfrey Stewart High School
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