Raneece Jones
Falmouth
Summary
Striving to garner more experience and develop a professional career in the Hospitality industry. Bringing forth a motivated attitude and a variety of powerful skills. Committed to utilizing skills to further the mission of the company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Wedding Coordinator
Hilton Rose Hall Resorts & Spa
09.2022 - Current
- Event Planning: Designing and executing wedding timelines, themes, and budgets.
- Vendor Management: Booking and coordinating with caterers, florists, photographers, and other vendors.
- Venue Selection: Assisting in choosing and setting up wedding venues.
- Guest Management: Managing guest lists, RSVPs, and seating arrangements.
- Timeline Management: Ensuring smooth flow of events during ceremony and reception.
- Budget Management: Keeping track of expenses and helping clients stay within their budget.
- Communication: Maintaining clear and timely communication with clients and vendors.
- Decor and Design: Overseeing decor and design elements to match wedding theme.
- Rehearsal Coordination: Organizing and directing wedding rehearsals.
Social Media Coordinator
Hilton Rose Hall Resorts & Spa
10.2021 - 09.2022
- Content Creation: Developing engaging and relevant content for various social media platforms.
- Social Media Strategy: Planning and implementing social media marketing strategies to achieve specific goals.
- Posting and Scheduling: Managing posting schedule and timing of content to maximize reach and engagement.
- Audience Engagement: Responding to comments, messages, and interactions with followers.
- Analytics and Reporting: Monitoring social media metrics, analyzing performance, and preparing reports to track progress.
- Campaign Management: Running and tracking paid advertising campaigns on social media platforms.
- Trend Analysis: Staying up to date with social media trends and adapting strategies accordingly
- Collaboration: Coordinating with graphic designers, copywriters, and other team members for content creation
- Brand Consistency: Maintaining the brand's voice and image across all social media channels
- Social Listening: Monitoring online conversations and mentions related to the brand or industry.
Food and Beverage Clerk
Hilton Rose Hall Resorts & Spa
06.2020 - 10.2021
- Scheduling and Coordination: Managing calendars, appointments, and meetings for food and beverage department staff
- Record Keeping: Maintaining records of inventory, orders, and expenses related to food and beverage operations
- Communication: Handling emails, phone calls, and inquiries from vendors, suppliers, and internal team members
- Documentation: Preparing reports, memos, and documents for management, including financial reports and menu updates
- Purchasing Support: Assisting with the procurement of food and beverage supplies, ensuring timely deliveries and accurate invoices
- Menu Updates: Collaborating with chefs and managers to update and print menus as needed
- Event Planning: Coordinating events, banquets, and reservations, including guest lists and special requests
- Inventory Control: Tracking and managing inventory levels, including restocking and minimizing waste
- Compliance: Ensuring compliance with health and safety regulations and departmental policies
- Administrative Tasks: Handling general administrative duties such as filing, data entry, and office organization.
Food and Beverage Clerk
Jewel Grande Resort and Spa
06.2019 - 04.2020
- Scheduling and Coordination: Managing calendars, appointments, and meetings for food and beverage department staff
- Record Keeping: Maintaining records of inventory, orders, and expenses related to food and beverage operations
- Communication: Handling emails, phone calls, and inquiries from vendors, suppliers, and internal team members
- Documentation: Preparing reports, memos, and documents for management, including financial reports and menu updates
- Purchasing Support: Assisting with the procurement of food and beverage supplies, ensuring timely deliveries and accurate invoices
- Menu Updates: Collaborating with chefs and managers to update and print menus as needed
- Event Planning: Coordinating events, banquets, and reservations, including guest lists and special requests
- Inventory Control: Tracking and managing inventory levels, including restocking and minimizing waste
- Compliance: Ensuring compliance with health and safety regulations and departmental policies
- Administrative Tasks: Handling general administrative duties such as filing, data entry, and office organization.
Team Lead Intern
Intouch
12.2018 - 06.2019
- Team Supervision: Assisting in supervising a team of call center agents, monitoring their performance, and providing guidance and support
- Training and Onboarding: Helping new agents with onboarding, training, and ensuring they understand company policies and procedures
- Quality Assurance: Monitoring calls and providing feedback to agents to improve call quality, adherence to scripts, and customer service skills
- Issue Resolution: Assisting in resolving customer complaints or complex issues that require escalation from agents
- Reporting: Generating reports on team performance, call metrics, and key performance indicators (KPIs)
- Scheduling: Assisting in scheduling and managing shifts to ensure adequate coverage during peak call times
- Coaching and Development: Providing coaching and development opportunities to team members to improve their skills and performance
- Process Improvement: Identifying areas for process improvement within the call center and proposing solutions
- Customer Service: Occasionally handling escalated customer calls and ensuring exceptional customer service
- Documentation: Maintaining records, documenting processes, and ensuring compliance with call center protocols.
Customer Service Representative
01.2018 - 11.2018
- (CSR2), 24/7 Intouch
Customer Support
Comcast
- Providing exceptional customer service by addressing inquiries, resolving issues, and offering product or service information
- Complex Issue Resolution: Handling escalated or more complex customer concerns that require advanced problem-solving skills
- Supervision and Mentoring: Assisting newer customer service representatives by providing guidance, mentorship, and training
- Quality Assurance: Monitoring and evaluating customer interactions to ensure adherence to company standards and policies
- Documentation: Accurately recording customer interactions, issues, and resolutions in the CRM system
- Product Knowledge: Maintaining in-depth knowledge of company products, services, and policies to assist customers effectively
- Cross-Selling and Upselling: Identifying opportunities to recommend additional products or services that meet the customer's needs
- Reporting: Generating reports on customer service metrics and performance indicators
- Workflow Coordination: Collaborating with team members and other departments to resolve customer issues efficiently
- Continuous Improvement: Contributing ideas for process improvement and participating in training and development programs., Providing courteous and efficient support to Lyft customers through email correspondence
- Issue Resolution: Addressing customer inquiries, concerns, and issues related to their Lyft rides or accounts
- Email Management: Responding promptly to customer emails, ensuring accuracy and professionalism in all communications
- Account Assistance: Assisting customers with account-related tasks such as account setup, password resets, and payment issues
- Policy Adherence: Adhering to Lyft's policies and guidelines while handling customer interactions
- Problem Solving: Identifying and resolving problems or discrepancies in a timely manner
- Ride Assistance: Assisting customers with ride bookings, cancellations, and modifications as needed
- Information Sharing: Providing customers with information on Lyft services, pricing, and promotions
- Escalation Handling: Escalating complex or unresolved issues to higher-level support or supervisory staff when necessary
- Documentation: Maintaining detailed records of customer interactions and feedback for reporting and analysis
- Quality Assurance: Ensuring that email responses meet Lyft's quality and service standards
- Continuous Learning: Staying updated on Lyft's services, policies, and procedures to provide accurate and up-to-date information to customers., Providing exceptional customer service by addressing inquiries, resolving issues, and answering questions related to, products and services
- Technical Assistance: Assisting customers with troubleshooting and resolving technical issues with cable TV, internet, and phone services
- Account Management: Managing customer accounts, including billing inquiries, service upgrades, and changes to customer subscriptions
- Problem Resolution: Investigating and resolving customer complaints or concerns promptly and effectively
- Sales and Upselling: Identifying opportunities to upsell or cross-sell Comcast services and products to customers
- Documentation: Accurately documenting customer interactions, issues, and resolutions in the company's CRM system
- Adherence to Policies: Ensuring compliance with Comcast's policies, procedures, and service-level agreements
- Quality Assurance: Participating in quality assurance programs to maintain high service standards and improve performance
- Product Knowledge: Staying updated on Comcast's product offerings and promotions to provide informed assistance to customers
- Multitasking: Managing multiple customer inquiries simultaneously and effectively prioritizing tasks.
Customer Service Representative
24-7 Intouch
01.2017 - 12.2017
Customer Service Agent
Teleperformance
11.2016 - 01.2017
Education
BSC - Business Administration
University of Technology
09.2021
High School Diploma -
Westwood High School
Trelawny06.2015
Skills
- Adaptability
- Excellent Customer Service Skills
- Multitasking Skills
- Compassionate
- Computer Systems
- Customer Service Skills
- Reliable
- Strong Multitasking Skills
- Excellent Communication Skills
- Integrity
- Positive Work Ethic
- Organizational Skills
Certification
English Language (Grade 1)
Mathematics (Grade 1)
Human and Social Biology (Grade 1)
Caribbean History (Grade 1)
English Literature (Grade 2)
Social Studies (Grade 2)
Food and Nutrition (Grade 2)
Spanish (Grade 3)
Timeline
Wedding Coordinator
Hilton Rose Hall Resorts & Spa
09.2022 - Current
Social Media Coordinator
Hilton Rose Hall Resorts & Spa
10.2021 - 09.2022
Food and Beverage Clerk
Hilton Rose Hall Resorts & Spa
06.2020 - 10.2021
Food and Beverage Clerk
Jewel Grande Resort and Spa
06.2019 - 04.2020
Team Lead Intern
Intouch
12.2018 - 06.2019
Customer Service Representative
01.2018 - 11.2018
Customer Service Representative
24-7 Intouch
01.2017 - 12.2017
Customer Service Agent
Teleperformance
11.2016 - 01.2017
Customer Support
Comcast
BSC - Business Administration
University of Technology
High School Diploma -
Westwood High School
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