Randrae Richards
Kingston
Summary
Skilled support agent with a proven track record in troubleshooting and difficult issue resolution. Renowned for my ability to adapt in changing circumstances and work well in teams. Competent with software, customer service, and problem-solving. Reliable and results-driven, constantly achieving and surpassing performance expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
UPSL
04.2024 - 09.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Technical Support Representative
Conduent
01.2022 - 02.2024
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Delivery Courier
Franco Trucking And Hardware
10.2019 - 12.2021
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
Customer Service Representative
Sutherland Global Services
04.2018 - 10.2019
- Managed a high volume of calls and emails daily, prioritizing tasks to maintain productivity and efficiency.
- Collaborated with cross-functional teams to address and resolve complex issues, leading to overall improvements in game support services.
- Enhanced player experience by providing timely and accurate game support through various communication channels.
Education
High School Diploma -
Buff Bay High School
Portland10.2017
Skills
- Public Speaking
- Problem-solving abilities
- Adaptability
- Multitasking
- Data Entry
- Microsoft Office Suite
Certification
- Data Entry Processor, NCTVET - 2019
Timeline
Security Officer
UPSL
04.2024 - 09.2024
Technical Support Representative
Conduent
01.2022 - 02.2024
Delivery Courier
Franco Trucking And Hardware
10.2019 - 12.2021
Customer Service Representative
Sutherland Global Services
04.2018 - 10.2019
High School Diploma -
Buff Bay High School
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