RALSTON CAMPBELL
IT Professional
Yallahs,St. Thomas
Summary
To contribute to organizational growth by utilizing strong technical troubleshooting, cloud support, and customer service skills to deliver reliable IT solutions, improve system performance, and enhance user satisfaction.
Overview
4
4
years of professional experience
Work History
Senior Technical and Client Support Officer
Jamaica Constabulary Force
11.2025 - Current
- Supervised the Technical and Client Support Team, ensuring timely ticket resolution and adherence to defined service standards.
- Provided first- and second-level technical support by diagnosing and resolving ICT issues across multiple locations, including assisting with the onboarding of new clients and users.
- Supported third-level escalations and collaborated on project implementations.
- Installed, configured, troubleshot, and repaired computers, laptops, printers, scanners, and other ICT equipment.
- Delivered remote technical support using secure remote-access tools to resolve user issues efficiently.
- Configured and maintained network devices, including routers, switches, firewalls, gateways, and wireless access points.
- Performed structured cabling, including terminating and labeling patch panels, keystone jacks, and RJ45 connectors in accordance with networking standards.
- Documented incidents, resolutions, and technical procedures to support knowledge sharing and service continuity.
- Monitored system performance, analyzed help desk logs, and identified recurring issues to drive continuous improvement.
- Prepared periodic reports while maintaining high standards of confidentiality, professionalism, and customer service.
- Escalated complex technical issues and coordinated with internal ICT teams and external vendors for timely resolution.
- Delivered end-user training and identified training needs to enhance user productivity.
- Assisted with the implementation of new systems, upgrades, and service-level agreement (SLA) improvements.
- Performed other related duties as assigned.
- (Information Communication and Technology Division)
Client Support Technician
National Works Agency
08.2024 - 08.2025
- Performed routine system maintenance, including software updates, security patches, and regular backups.
- Installed and configured operating systems, software applications, and antivirus solutions.
- Set up, configured, and maintained computers, printers, servers, and other peripheral devices.
- Troubleshot and resolved hardware, software, and network issues through support tickets and phone-based support.
- Provided first- and second-level technical support to end-users in a timely and professional manner.
- Managed user accounts and permissions using Active Directory.
- Identified, analyzed, and addressed recurring technical issues to improve overall system stability and performance.
- Installed, configured, and maintained CCTV systems.
- Tested, monitored, and managed uninterruptible power supply (UPS) systems island-wide to ensure reliability and functionality.
- Supervised and assisted external vendors with the installation and configuration of door access and security systems.
- Educated users on IT best practices and the proper use of hardware and software.
- Performed other related duties as assigned.
- (Head Office)
Treasury Clerk / Credit Assistant
Jamaica Co-operative Credit Union League
06.2022 - 07.2024
- Create Investment Accounts within a Jamaica Stock Exchange System
- Prepare and post Staff, Motor Vehicle & Corporate Loans within a Banking System
- Monitoring the system to mitigate any possible delinquencies
- Prepare Invoices and Disbursement Request
- Prepare Monthly Collateral & Loan Reports
- Posting of Investment Transactions within a Banking & Investment System for the Treasury and Settlement Unit
- Performed other related duties as assigned.
Education
MSc. - Computer Science
University of East London
08.2028
BSc. - Information Technology
University of the Commonwealth Caribbean
Supervisory Management Diploma NVQ-J Level 3 - undefined
Heart Trust NTA
Business Administration NVQ-J Level 5 - equivalent to Bachelor of Business Administration (BBA)
Heart Trust NTA
Business Management (Supervision) Diploma NVQ-J Level 3 - undefined
Heart Trust NTA
Business Administration (Secretarial Skills) NVQ-J Level 2 - undefined
Heart Trust NTA
Google Cybersecurity Specialization - undefined
Google / Microsoft Professional Certificate
Microsoft IT Support Specialist - undefined
Google / Microsoft Professional Certificate
Google IT Support - undefined
Google / Microsoft Professional Certificate
Google UX Design - undefined
Google / Microsoft Professional Certificate
DevNet Associate - undefined
Cisco - Networking Academy Certificate
Skills
- Python
- Kotlin
- Dart
- C
- C#
- PHP
- Java
- JavaScript
- Reactjs
- HTML
- CSS
- Bootstrap
- MySQL
- Firebase Realtime Database
- Google Cloud SQL
- Android Studio
- Visual Studio
- Flutter
- Routers
- Switches
- VLAN creation
- Firewalls
- Gateways
- Wireless access points
- Structured cabling
- Termination of patch panels
- Keystone jacks
- RJ45 connectors
- Windows OS
- Windows Server
- File Servers
- DNS Servers
- Domain Controllers
- Microsoft Active Directory
- Azure Active Directory
- Virtualization technologies
- VMware
- Hyper-V
- PBX/VoIP systems
- IT equipment maintenance
- Computers
- Printers
- Scanners
- TVs
- Projectors
- Technical issue diagnosis
- Basic repairs
- Microsoft 365
- User account management
- Licenses management
- SharePoint
- OneDrive
- CCTV systems
- IT project planning
- IT project coordination
- IT project execution
- Verbal communication
- Written communication
- Technical concept explanation
References
Available upon request.
Timeline
Senior Technical and Client Support Officer
Jamaica Constabulary Force
11.2025 - Current
Client Support Technician
National Works Agency
08.2024 - 08.2025
Treasury Clerk / Credit Assistant
Jamaica Co-operative Credit Union League
06.2022 - 07.2024
MSc. - Computer Science
University of East London
BSc. - Information Technology
University of the Commonwealth Caribbean
Supervisory Management Diploma NVQ-J Level 3 - undefined
Heart Trust NTA
Business Administration NVQ-J Level 5 - equivalent to Bachelor of Business Administration (BBA)
Heart Trust NTA
Business Management (Supervision) Diploma NVQ-J Level 3 - undefined
Heart Trust NTA
Business Administration (Secretarial Skills) NVQ-J Level 2 - undefined
Heart Trust NTA
Google Cybersecurity Specialization - undefined
Google / Microsoft Professional Certificate
Microsoft IT Support Specialist - undefined
Google / Microsoft Professional Certificate
Google IT Support - undefined
Google / Microsoft Professional Certificate
Google UX Design - undefined
Google / Microsoft Professional Certificate
DevNet Associate - undefined
Cisco - Networking Academy Certificate