Rakay Bennett
Kingston,01
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept with experiences in overseeing operations of individual and multi-unit facilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Manager
COURTS OPTICAL (UNICOMER)
Kingston, Jamaica
08.2023 - Current
- Direct daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Monitored financial performance of the branch on a monthly basis.
- Conduct regular performance reviews for all employees in the branch.
- Provide guidance and support to team members regarding problem resolution and customer service issues.
- Resolve escalated customer complaints in a timely manner.
- Create reports summarizing operational performance metrics for senior management review.
- Participate in branch marketing events to promote brand awareness.
- Facilitate weekly meetings with staff members to discuss progress on current initiatives.
- Build strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Design sales and service strategies to improve revenue and retention.
- Facilitate promotional campaigns for new products or services in order to boost sales revenue.
- Increased efficiency and drove branch revenue by optimizing daily operations.
Guest Relations Manager
HILTON HOTEL AND RESORTS
Doha, Qatar
04.2022 - 12.2022
- Oversee daily operations of the outlet ensuring operational excellence to grow sales and profit, productivity and customer experience. Saved money by implementing cost- saving initiatives that addressed long-standing problems.
- Enforce company policies, procedures along with mandatory guidelines by country laws and audit requirements thereby assuming primary responsibilities for the achievement of P&L targets.
- Use operation process and standards to deliver hospitality, service, quality of products and 100% customer satisfaction.
- Manage daily operations of social media sites, inclusive of creating advertisements for marketing.
- Developing, designing and recreating robust service objectives that correlate with the SOP guideline for all service delivery and road transport.
- Collaborated with event coordinators to organize meetings and special events.
- Promoted team work and quality service through daily communication and coordination with other departments.
VIP Services Coordinator
VISA FIFA WORLD CUP 2022
Doha, Qatar
11.2022 - 12.2022
- Managed supply inventory for team and distributed resources to meet demand.
- Initiated creative ideas and kept recreation programs entertaining and refreshing.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided personalized customer service to each VIP client.
- Assisted with onboarding new clients by providing relevant information about the company's services and offerings.
- Provided personalized customer service to each VIP client.
- Resolved any complaints or issues related to the quality of services provided to VIP clients in a timely manner.
- Updated internal databases with current contact information related to existing and prospective customers.
Guest Relations Manager
POWER INTERNATIONAL HOLDING
Doha, Qatar
04.2020 - 10.2021
- Facilitate inter departmental communication to effectively provide customer support and compliance of standards for meetings.
- Managed day-to-day operations, driving quality standards, meeting customer expectations, facilitating structural repairs and administering weekly reports.
- Analyzed customer feedback to provide strategic direction to continuously improve overall rating.
- Organized special events for guests such as meet-and-greets with celebrities or VIPs.
- Identified potential operational issues and generated innovative ideas to improve the overall quality of guest services and achieve customer satisfaction.
Airline Cabin Manager
QATAR AIRWAYS
Doha, Qatar
10.2011 - 02.2020
- Direct and demonstrate safety and emergency procedures in the event of an incident on board the aircraft and administer first aid to passengers in distress.
- Managed medical emergencies during flight by coordinating with medical professionals on the ground or onboard the plane as needed.
- Conducted in-depth pre- and post-flight checks to ensured compliance with applicable laws and regulations governing aviation operations.
- Confirmed accurate completion of all required paperwork, such as cargo loading and unloading operations, prior to take off.
- Compiled with FAA, customs and immigration requirements in full.
- Responded quickly and effectively when sudden changes occurred due to weather or other environmental factors.
- Prepared reports detailing flight events such as delays or cancellations due to weather conditions or mechanical problems.
- Provide attentive assistance, care and support for passengers with special needs as well as children and minors travelling alone in accordance with company guidelines.
- Conducted safety meetings with staff to delegate duties, establish work flow and ensure compliance with safety regulations before and after each flight.
- Worked successfully with a diverse staff where maintaining communication, addressing issues and conflicts resolution between cockpit crew, cabin crew, ground staff personnel and passengers, were prioritized.
- Oversaw food preparation processes for on-board meals and snacks including meal distribution to passengers.
- Tracked inventory of supplies onboard the aircraft such as blankets, pillows, headsets, magazines, amenities.
- Monitored overall cleanliness and adherence to maintenance schedules.
- Resolve customers' questions and complaints regarding policies and procedures.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
Education
MBA - Project Management
ENEB Business School
Spain, Barcelona11-2025
Bachelor of Science - Biology, Business
University of The West Indies
10.2011
Skills
- Guest Services
- Client Consultations
- Inventory Management
- Complaint Resolution
- Staff Training
- Computer Skills
- Relationship Building and Management
- Risk Mitigation
- Excellent Communication Skills
- Strategic Planning
- Team Supervision
- Project Management
- Training and Development
- Excellent Work Ethic
- Decision-Making
- Strong Interpersonal Skills
- Security and Safety Protocols
- Team Player
- Event Planning
- CRM Software
- Performance Evaluations
- Budget Implementation
- Customer Relationship Management
- Conflict Management
- Dangerous goods Certified
- Fire fighting Certified
- First Aid, CPR, AED Certified
- Annual Crew Resource Management
- Triennial Ditching Drills
- Emotional and Cultural Intelligent
- Performance Reviews
- Branch Operations Management
- Coaching and Mentoring
- Excellent Time Management Skills
- Attention to Detail
- Key Performance Indicators
- Retail Management
- Sales Expertise
- Product Training
- Staff Management
Certification
- TEFL Certified. Teaching English, One-on-One & Business Specialist (4/2021)
- Emotional and Cultural Intelligence (12/2017)
- Leadership Excellence Certified(12/2017)
- Premium Service Excellence Program (03/2014)
- WSET AWARD Level 1 (QCF) (11/2012)
- Responsible Service of Alcohol (12/2012)
Languages
English
Native/ Bilingual
French
Limited
Arabic
Limited
Interests
Travelling, Swimming, Dancing, Hiking, Reading.
References
References available upon request.
Timeline
Branch Manager
COURTS OPTICAL (UNICOMER)
08.2023 - Current
VIP Services Coordinator
VISA FIFA WORLD CUP 2022
11.2022 - 12.2022
Guest Relations Manager
HILTON HOTEL AND RESORTS
04.2022 - 12.2022
Guest Relations Manager
POWER INTERNATIONAL HOLDING
04.2020 - 10.2021
Airline Cabin Manager
QATAR AIRWAYS
10.2011 - 02.2020
MBA - Project Management
ENEB Business School
Bachelor of Science - Biology, Business
University of The West Indies
Similar Profiles
RAWLINGS CHIDIRAWLINGS CHIDI
Optometrist/Branch manager at Courts Optical, Unicomer St. Lucia LtdOptometrist/Branch manager at Courts Optical, Unicomer St. Lucia Ltd
Anderson DookieAnderson Dookie
Service Porter at Courts Unicomer LimitedService Porter at Courts Unicomer Limited
Nadia AimableNadia Aimable
Customer Service Representative/Sales Assistant at Courts UnicomerCustomer Service Representative/Sales Assistant at Courts Unicomer