Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rajay Gordon

Oracabessa P.O

Summary

Reliable, meticulous, resourceful, and adaptable individual with an educational background in business administration. I have 8 years of experience providing excellent customer service, sales and administration. I’m an efficient professional who pays keen attention to detail and ensures guests feel valued.

Overview

8
8
years of professional experience

Work History

Gift Shop Attendant

Sandals Ochi Beach Resort
11.2024 - 07.2025
  • Boosted customer satisfaction by providing excellent service and addressing inquiries promptly.
  • Provided product knowledge to customers, helping them make informed purchasing decisions.
  • Assisted in seasonal promotions planning, creating enticing displays that boosted revenue.
  • Enhanced store presentation through regular merchandising and display updates, attracting more customers.

Loyalty Specialist

Sandals Ochi Beach Resort
11.2023 - 11.2024
  • Established strong relationships with key clients through consistent follow-ups and personalized attention.
  • Fostered a sense of community among loyal customers through the creation of online forums and social media groups, promoting further brand advocacy.
  • Developed targeted marketing campaigns for customer retention and brand engagement.
  • Assessed competitor offerings regularly to ensure our loyalty program remained competitive in the market landscape.

Bellhop

Sandals Royal Plantation
02.2023 - 11.2023
  • Maintained a clean and organized lobby area for improved guest comfort and overall appearance.
  • Established trust among hotel staff members through consistent reliability, punctuality, and adherence to established policies and procedures.
  • Assisted guests with directions and local recommendations, fostering a positive experience.
  • Supported efficient room turnovers by promptly delivering luggage to assigned rooms upon guest arrival.

Collections Agent

Achieve Test Prep
04.2022 - 01.2023
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.

Field Officer/Call Center Customer Service Representative

New Era Finance
11.2017 - 04.2022
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.

Education

Associate of Arts - Business

St Mary High 6th Form
Highgate
06-2016

High School Diploma -

St Mary High School
Highgate
06-2014

Skills

  • Patience and empathy
  • Cleanliness and hygiene
  • Cash handling accuracy
  • Time management mastery
  • Exceptional customer service
  • Verbal/written communication
  • Store opening and closing
  • Sales expertise
  • POS system operation
  • Retail store operations
  • Inventory tracking
  • Inventory control

Timeline

Gift Shop Attendant

Sandals Ochi Beach Resort
11.2024 - 07.2025

Loyalty Specialist

Sandals Ochi Beach Resort
11.2023 - 11.2024

Bellhop

Sandals Royal Plantation
02.2023 - 11.2023

Collections Agent

Achieve Test Prep
04.2022 - 01.2023

Field Officer/Call Center Customer Service Representative

New Era Finance
11.2017 - 04.2022

Associate of Arts - Business

St Mary High 6th Form

High School Diploma -

St Mary High School

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Rajay Gordon