RAJAE EDWARDS
St. Andrew
Summary
Professional in guest services with strong focus on delivering exceptional customer experiences. Proven ability to collaborate effectively within teams and adapt to changing needs. Skilled in problem-solving, communication, and maintaining high standards. Known for reliability and achieving desired results consistently.
Overview
7
7
years of professional experience
Work History
F&B and Events Guest Service Expert
Courtyard by Marriott
09.2024 - Current
- Implemented training programs for new team members to ensure consistent delivery of exceptional guest service.
- Resolved guest complaints swiftly and effectively, ensuring ongoing customer satisfaction.
- Coordinated group bookings for events or conferences, ensuring seamless planning and execution of accommodations for large parties.
DINING ROOM SUPERVISOR
Fromage Brasserie
03.2022 - 09.2024
- Resolved customer issues with tactful communication and creative solutions.
- Monitored employee performance and offered constructive feedback.
- Coached team members in customer service
- Keep inventory stock and order goods for bar and front of house operations
- Fill roles when short staff (bartender and cashier duties)
- Compile payroll hours for both front and back of the house staff
- Responsible for the closing of the operation when on night shift.
SUMMER INTERN
Café Jabu
01.2022 - 03.2022
- Prepared and delivered customers' selected menu items. (cook, server and cashier)
CALL REP
Hinduja Global Solutions
10.2018 - 08.2019
- Applied established procedures to escalate or resolve customer complaints.
- Reviewed customer issues to develop solutions and deliver top-quality customer service.
- Communicated with callers to evaluate needs and access account information.
Education
Bachelor of Science - Food Service Management
University of Technology, Jamaica
11-2024
High School Diploma - undefined
Kingston College High School
06.2016
Skills
- Manage cash register
- Coordinate schedules
- Problem-solving
- Public speaking
- Graphic design
- Payroll administration
Accomplishments
- Youth President -Temple Hall Mennonite Church (2017-2020)
- Basketball Team Captain -Kingston college (2016)
- Tourism Action Club VP -Kingston College (2017-2018)
- Tourism Action Club President -University of Technology (2019- current)
- School of Hospital & Tourism Management Sports Director - University of Technology (2020-2022)
- Academic Support Unit Editorial Photographer and Graphic Design - University of Technology (2020-2021)
- School of Hospital & Tourism Management Editor -University of Technology (2021- 2022)
- Students’ Union Spiritual Development Committee Editor -University of Technology (2021- 2022)
EXTRA- CIRRICULAR ACTIVITIES
University of Technology Ja. Inter-Faculty Volleyball, basketball and Netball – 2019 & 2020 Tourism Action Club - 2019 - current Kingston College Basketball- 2014-2018 Photography Club - 2016 Tourism Action Club - 2017-2018
Timeline
F&B and Events Guest Service Expert
Courtyard by Marriott
09.2024 - Current
DINING ROOM SUPERVISOR
Fromage Brasserie
03.2022 - 09.2024
SUMMER INTERN
Café Jabu
01.2022 - 03.2022
CALL REP
Hinduja Global Solutions
10.2018 - 08.2019
High School Diploma - undefined
Kingston College High School
Bachelor of Science - Food Service Management
University of Technology, Jamaica
Section name
- Maxfield Park Children Homes
- Salvation Army
Hobbies and Interests
Sports, Cooking, Music, Art, Interior Design
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