Racquel Walker
Spring Mount District, John's Hall P.O,Montego Bay,St.James
Summary
Highly motivated individual with intensive customer service and sales experience,with driven capacity for professional growth that can be of value to your organization and to assist in building and elevating your company.
Overview
10
10
years of professional experience
Work History
Customer Billing Representative
Teleperformance
05.2024 - Current
- Continuously updating customer of their bills.
- Generate opportunities for upsaling and addressing errors.
- Providing customers with resolution billing issues and getting discounted promotions.
- Coordinated with the IT department to troubleshoot and resolve technical issues affecting the customers accounts.
Sales Representative
Centerfield
08.2020 - 03.2024
- Inbound sales
- Troubleshoot equipment
- Updating of customers details
Customer Service Representative Agent
Conduent
09.2017 - 05.2020
- Company Overview: Barnett tech
- Assist with bookings and billings
- Assist with reservations
- Cancellations and refunds
- Barnett tech
Caregiver Attendant
Trendy Rehabilitation Center
03.2015 - 12.2015
- Interacting with patients
- Attending to patients needs
- Bathing and cleaning of patients
- Provide assistance with feeding patients
- Assist with administering medication
- Checking patients vitals
Education
City And Guilds Certification - Phlebotomist
Distinction College
Perry St,Montego Bay,St.James01.2024
NVQ-J Level II - Front Office Skills
Kenilworth Heart Academy
07.2010
Caribbean Examination Council ( CXC) - Mathematics Gr 3, English Gr 3, Principles of Business Gr 2, Principles of Accounts Gr 3, Social Studies Gr 1
Herbert Morrison Technical High
1 Alice Eldiremire Dr,Bogue,Montego Bay,St.james06.2009
Skills
- Excellent time management skills
- Excellent interpersonal skills
- Front office skills
- Filing and data recording skills
- Oral and written communication skills
- Typing skills
- Service oriented
Languages
English
Awards
Centerfield
Most Improve agent performance, 2023
Reference
Uvel Graham
Councilor/Justice of The Peace
Tel:
George Thomas
Former Employer
Tel:876-381-9504
Timeline
Customer Billing Representative
Teleperformance
05.2024 - Current
Sales Representative
Centerfield
08.2020 - 03.2024
Customer Service Representative Agent
Conduent
09.2017 - 05.2020
Caregiver Attendant
Trendy Rehabilitation Center
03.2015 - 12.2015
City And Guilds Certification - Phlebotomist
Distinction College
NVQ-J Level II - Front Office Skills
Kenilworth Heart Academy
Caribbean Examination Council ( CXC) - Mathematics Gr 3, English Gr 3, Principles of Business Gr 2, Principles of Accounts Gr 3, Social Studies Gr 1
Herbert Morrison Technical High
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