RENEE JACKSON MORGAN

• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed approximately 50+ incoming calls, emails, and faxes per day from customers.

• Cigna Pharmacy Account
• Evaluated customer needs and feedback to drive product and service improvements.
• Managed approximately 30 incoming calls, emails, and faxes per day from customers.

• Amazon and Audible Accounts
• Provided primary customer support to internal and external customers.
• Managed approximately 100+ incoming calls, emails, and faxes per day from customers.

• Filing
• Completed clerical tasks such as filing, copying, and distributing mail.
• Managed approximately 25 incoming calls, emails, and faxes per day from customers.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Phlebotomy

• Completed professional development in:
• Bookkeeping
• Customer service
• English
• File management
• Forms
• Information technology
• Mathematics

• Continuing education in:
• Mathematics
• English Language

Continuing education in Social Studies and Food & Nutrition