Princess Buchanan
Greenisland,JAMAICA
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
7
7
years of professional experience
Work History
SERVER
Mackinaw Season Resorts
Mackinaw City
04.2025 - 09.2025
- Assign and arrange tables for large groups
- Deliver food and beverages promptly to customers
- Memorize menu additions, changes, and limited offerings
- Demonstrate hospitality and customer service while greeting tables
- Take accurate food and drink orders for patrons utilizing POS system
- Communicate professionally with customers, colleagues, and supervisors
HOUSEMAN
Resort Group
Steamboat
11.2024 - 04.2025
- Performing routine cleaning tasks like dusting, vacuuming, and mopping
- Maintaining cleanliness of guest rooms, public areas, and back-of-house areas
- Responding to guest requests and inquiries professionally
- Assisting with luggage handling and deliveries as needed
- Stocking housekeeping carts and closets with supplies
- Reporting maintenance issues or safety hazards to supervisors
- Supporting housekeeping and janitorial staff during peak hours
SERVER
H2B The Grand Hotel
Mackinac Island
05.2024 - 11.2024
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted guests and provided menus.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stayed informed about daily specials, new menu items, and promotions.
- Handled money transactions accurately while following company procedures for handling cash payments
SERVER
Boca Bay Pass Club
Boca Bay
10.2023 - 05.2024
- Took orders from customers accurately and in a timely manner
- Responded efficiently to guest inquiries and complaints in a professional manner
- Ensured that each guest was served courteously, quickly, and efficiently
- Greeted guests and provided menus
- Delivered food orders promptly and courteously
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Provided excellent customer service to ensure satisfaction
- Boca Bay
SERVER
Chukka Caribbean
Turks & Caicos
12.2018 - 10.2023
- Turks & Caicos
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
Education
Certification -
Green Island High
Green Island, JamaicaSkills
- Point of Sale (POS) System
- Operations
- Guest Engagement
- Table Bussing
- Food Delivery
- Safe Food Handling
- Dining Customer Service
- Exceptional Customer Service
- High-Volume Dining
- Liquor, Wine, and Food Service
- Effective Customer Upselling
- Menu Knowledge
- Attention to Detail
- Time Management
- Table Setting Arrangements
Education - Certification
Green Island High, Jamaica, 09/98, 07/02
Timeline
SERVER
Mackinaw Season Resorts
04.2025 - 09.2025
HOUSEMAN
Resort Group
11.2024 - 04.2025
SERVER
H2B The Grand Hotel
05.2024 - 11.2024
SERVER
Boca Bay Pass Club
10.2023 - 05.2024
SERVER
Chukka Caribbean
12.2018 - 10.2023
Certification -
Green Island High